-Initiate the patient care episode and the revenue cycle for the visit. -Communicate a wide range of information to the patient about the Organization’s procedures, patient rights and access to care
The position adds functions and competencies which are at the core of the organization’s need to ensure that patients /consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.
These 3 positions will join an existing team of 9. The positions are similar in terms of functionality, except for the language fluency of the employees, which will include at least Spanish, Somali, Vietnamese and Lao and /or Hmong. The intent is that on any given day staff will be engaged in some or most of these tasks, but that the task-mix may vary from day to day dependent on patient flow: these functions represent 100% of the effort of any given FTE.
20% Check-in patients, collect co-pays.
5% Validate coverage, and collect data for registration, household assessments, eligibility determination and accurate administration of patient accounts.
15% Schedule appointments
30% Answers switchboard phone-lines and redirect calls as needed
30% Communicate to patients, in their own language whenever possible or through interpreter, about essential elements in their care:
-Information about the organization’s services, such as: -Access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings. -Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization. -Information about the organization’s consumer feedback, complaint and grievance procedures, and assisting them to access these processes as needed. -Privacy of health information, managing the release of protected health information as requested. -Access to services offered by the patient’s Health Plan if applicable (e.g. transportation, incentives). -Access to government benefits:
Assist filling out applications for Family Planning Waiver Program
Assist filling out applications for MNSure
Follow-up on applications
?Summary of Competencies:
Communications: English and another language.
Computer skills: data collection and capture; manage patient administration, check-in, and scheduling system; locate web-based information about patient participation in government programs.
Customer service skills.
Conflict resolution skills.
Demonstrated aility to prioritize tasks in a multi-task, fast-paced environment.
Demonstrated ability to quickly create rapport with various patients, their families and the general public in a culturally appropriate manner, enabling patients to access services.
Interact effectively with other staff.
Requires strong communication, research, team-building, organizational, client service and prioritization skills.
*This position is represented by a bargaining unit, AFSCME Health Care. Dues or fair share deductions will be made.*
Salary Range: $33,508.80 - 43,742.40
All required qualifications must be documented on application materials.
1. Business training, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years. 2. Experience in a multicultural medical or social services setting 3. Must be able to communicate effectively, verbally, in clear understandable English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian. (We will test for speaking skills in English and other language.) 4. Customer services/patient relations skills and experience. 5. Critical thinking skills and detail oriented.
1. Post-secondary education 2. Previous experience working with community health intake projects involving data collection and patient relations. 3. Strong skills and experience in Insurance verification; data collection and data capture in electronic medical record (EMR). 4. Spanish or Somali fluency.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.