Job Description Duties Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: This position is also being announced through Public (US Citizen) procedure under Announcement #HQ-OCL-TA56-17-359242-P. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Responsibilities This Ombudsman Specialist position is located in the Ombudsman Division, within the Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will apply the principles of confidentiality, neutrality, and impartiality to issues and concerns raised by internal and external customers. Duties include: Functioning as a source of information and referral to employees within TSA programs; directing individuals to the appropriate office and resources within TSA; assisting in answering questions and helping individuals understand and explore their options for action; serving as a communications conduit between conflicting individuals with the aim of expediting informal dispute resolution. Utilizing Alternative Dispute Resolution (ADR) principles, concepts and methodologies to resolve a wide range of difficult issues, and developing well researched recommendations for managers and employees which contribute to a resolution that reflects the mutual interests and goals of the parties involved. Working with applicable program officials to assist in resolving complex issues and/or identifying options from a wide range of possibilities to achieve case closure; ensuring that the most recent guidance is applied and that interpretation of guidance is consistent with TSA mission requirements and compliant with underlying statutes. Documenting visits and calls in the case tracking system for the purposes of data gathering, research, analyses, and case resolution; identifying trends, developing reports, tracking trends and systemic issues for use by the Director and agency leadership. Analyzing case information and providing management with recommendations, strategies, and approaches to resolve complex workforce concerns. Responding to customer concerns via e-mail that relay detailed and complex information, and ensuring correspondence is professional, accurate, complete, and appropriate to the audience; following up on workforce inquiries and complaints by contacting all necessary parties, and communicating both orally and in writing to ensure that appropriate action takes place. Keeping up to date on changes to HR regulations, civil rights laws and regulations and internal TSA policy and practices. Travel Required 25% or less - This position requires travel 25% of the time. Supervisory status No Promotion Potential I Who May Apply This job is open to... Government-Wide: Current and former permanent civilian Federal employees. Applications also accepted from Veterans' Preference eligibles OR Veterans who were or will be honorably discharged from the Armed Forces after completing at least 3 years of continuous active duty by the closing date of this announcement. Such applicants will compete under TSA's Merit Promotion procedures for which Veterans' Preference is not a factor in the selection process. Job family (Series) Requirements Conditions of Employment You must possess U.S. Citizenship or be a U.S. National. You must be
Mission:Protect the nation's transportation systems to ensure freedom of movement for people and commerce.Vision:Provide the most effective transportation security in the most efficient way as a high performing counterterrorism organization.Core Values:Integrity. Innovation. Team spirit.Workforce Expectations:Hard work. Professionalism. Integrity.History:On the morning of September 11, 2001, nearl...y 3,000 people were killed in a series of coordinated terrorist attacks in New York, Pennsylvania and Virginia. The attacks resulted in the creation of the Transportation Security Administration, designed to prevent similar attacks in the future. Driven by a desire to help our nation, tens of thousands of people joined TSA and committed themselves to strengthening our transportation systems while ensuring the freedom of movement for people and commerce.