Summary: This position provides on-site services to Program Participants at one or more housing sites. This position works for Heartland Human Care Services, while the residents this position serves, live in subsidized buildings that are operated and managed by Heartland Housing Inc. The nature of this position requires coordination and collaboration with multiple external staff, including Heartland Housing Property Management. This position provides case management, engages Participants to utilize clinical, medical, and financial services as appropriate, and addresses barriers that can put Participants’ housing stability at risk. Some evening hours may be required.
Essential Duties and Responsibilities:
Provides advanced advocacy, assessment, and case management services to clients
Instructs clients in budgeting skills, employment interviewing, job search skills and other specific skills as necessary
Meets with landlords/property managers and service providers to help resolve conflicts that might arise with clients
Provide linkages to follow up services
Locates and secures appropriate private market housing units available to individuals at risk of losing their housing
Provide basic tenant rights knowledge and lease termination risks to educate Participants, without providing any legal advice
Engages participants with physical and mental impairments to refer to appropriate supportive services
Refers program participants to community resources and other organizations. Determines program participant's eligibility for financial assistance and/or benefits and entitlements and assists with applications.
Conducts outreach and intake as assigned.
Develops and facilitates groups related to housing issues and resource sharing
Utilizes assessments, such as medical and psychological, as well as social factors contributing to program participant's situation, evaluates these and program participant's capacities, and establishes appropriate service plan.
Develops service plans to assist program participants in addressing such problems as personal and family adjustments, finances, employment, food, clothing, and increasing housing stability.
Assists in identification of supportive service “gaps” and needs at the program level
Develops and maintains professional relationship with social service and government agencies and with other organizations to enhance service delivery and the agency image. Interprets agency programs to other social service and government agencies, the public and civic groups as appropriate
Continues his/her professional development by active, self initiated participation in/with supervision, in house training, conferences, seminars and independent study
Participates actively in all supervisory, Unit and agency meetings
Participates in periodic evaluative reviews and/or in house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards
Adheres to professional standards as outlined by governmental bodies and or other appropriate professional associations
Maintains all required documentation in an orderly and timely manner.
Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Masters degree in a social service field and one year of experience in social work, client advocacy services, case management or supportive housing or a Bachelors degree in a social service field and three years of experience in social work, client advocacy services, case management or supportive housing or an equivalent combination of education and experience. At least one year of experience in working with homeless individuals and individuals with psychiatric disorders and chemical dependencies. Excellent verbal and written communication skills and access to regular, dependable and timely transportations and comfortable working with people of varying socioeconomic backgrounds.
Other Skills and Qualifications: A valid Illinois driver’s license is preferred.
Language Skills:Fluency in a second language may be required. Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required. Ability to read, analyze, and interpret general professional periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of clients, customers, and the general public.
Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is regularly required to sit, stand and walk.
The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
May be required to visit clients in their homes or in institutions.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status,genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable militarydischarge, membership in an organization whose primary purpose is the protection of civil rights or improvement ofliving conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS PolicyStatement of September 1987.
Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable mi...litary discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.