Be part of something daring and bold and help rewrite the history of UnitedHealth Group! At UnitedHealthcare, our focus is on helping people live healthier lives. As we work to better serve all populations, we have identified a need to look beyond the traditional path of member services. myConnections' mission is to transform the UnitedHealthcare Community & State business by expanding from Medicaid into the balance of government assistance programs for the low income population. Our commitment to innovation has lead us to even more new ideas and an interest in better understanding how we can work in communities to help drive real change. This position is an exciting addition to UnitedHealthcare. It is focused on helping the organization connect the individuals it serves as well as members of the community with safe, affordable housing. You will use your business skills to assist in creating, controlling and improving the business and clinical processes to make these connections. You will solve complex problems as you serve as a resource to the clinical and network teams for myConnections. You will develop new processes, lead project implementation, diagnose process improvement opportunities and develop solutions – working both internally and externally to build strong relationships. You will have the opportunity to then assess these programs, through reporting, analysis, and audits, to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work. This position is accountable for developing and implementing a community based housing navigation program, designed to connect low income or Medicaid beneficiaries with appropriate affordable housing units, resources and support services to successfully maintain residency. If you are located in Florida, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: Conduct screening interviews, complete intake documentation and coordinate the location of appropriate housing units and / or supportive services This work includes implementing processes to manage the intake and referral of individuals experiencing a housing issueCollaborating with national UnitedHealthcare teams to develop a community based or regionalized housing coordination strategy Assist in the management of a program to better connect members and low income individuals with appropriate housing and housing support services including developing a plan of intervention that addresses the needs for affordable housing including housing assessments and crisis intervention and continuity of care coordination Initiation and development of relationships with housing-focused community organizations, landlords, affordable housing developers and other housing service providers to identify new and existing opportunities for accessing resources Engagement with individual member cases to identify appropriate housing (such as subsidized housing, Section 8, affordable and market rate housing) or housing support services (such as rental assistance, financial counseling, foreclosure mitigation, etc.) to place or maintain affordable / appropriate housing This includes the identification of need and dissemination of referral materialsCollaboration with state agencies, community organizations and other social service agencies to promote and grow housing opportunities within the region and / or state Coordinate with other social determinant of health coordinators (e.g. employment, transportation, financial services, etc.) to facilitate access to support services to sponsor successful tenancy and whole person coordinationOutcomes include development of a scalable and sustainable housing referral program, and increase in the number of individuals placed in affordable, independent housing. This is a telecommuting position; however, it may require 25% travel.
Required Qualifications:Bachelor's degree in Business, Health Administration, Public Policy, Social Work or related field or equivalent work experience Strong understanding of low income and / or Medicaid populations with complex needs and supports including individuals experiencing chronic homelessness and behavioral health conditions Sensitivity to individual needs and strong person centered orientation 2+ years of experience with housing agencies, housing policy including local housing organizations, public housing authorities, housing subsidies/vouchers and other low income housing support programs. Specific experience in Florida 4+ year of experience in writing business and / or system requirements and business/finance analysis 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines Demonstrated ability to effectively network, build connections and develop strong relationships in the community Strong leadership skills and the ability to work independently and with minimal direction Strong communication and presentation skills are required for this position, as well as process development and organization skills Proficient with PowerPoint Experienced project / program management, including action planning, timelines and business requirement definition Demonstrated resiliency and tenacity to drive to solutions for low income individuals seeking supportive services including the ability to manage conflict, influencing without authority, and the ability to problem solve beyond prescriptive solutions Ability to work in a complex matrix environment, influencing others through communication and organizational skillsPreferred Qualifications:Housing or Affordable housing experience Understanding of Medicaid and Medicare programs, as well as managed care Bilingual Healthcare experienceCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Housing, Affordable Housing, non-for profit, program manager, Telecommute, Telecommuter, Telecommuting, Remote, Miami, Miramar, Orlando, Jacksonville, Florida, FL
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.