This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
Alternate Work Shift
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine Insurance Eligibility and Counseling Services Department has an exciting opportunity for a FULL TIME, FINANCIAL ACCESS SPECIALIST 1. This position will be located either at Harborview or University of Washington Medical Center. Hours for this position may include, but not limited to, Monday-Friday afternoon shift (3:00pm-11:30pm) and may work in one or all of the following areas: Inpatient Admissions, Emergency Room, Ground West Lobby Lanes, Clinics and/or weekend or after-hours coverage. Assignments are set in blocks of time and agreed upon by Manager and staff.
The Financial Access Specialist 1 (FAS1) will, under direct supervision, act as patient advocate and independently review patient concerns for appropriate action and funding; provide financial screening and counseling for funding options; perform work that supports the patient financial services and patient relations goals of the hospital. This work includes, but is not limited to, performing the various functions associated with assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverage.
Interview patients and determine appropriate insurance opportunities
Complete applications which include Health Care Exchange; Medicaid, Medicaid Expansion and Medicare Part D
Manage and resolve a high volume of phone inquiries and referrals
Manage all aspects of the UW Medicine's Financial Assistance application process
Appropriately access patients' needs and potential funding
Obtain and verify insurance through various web tools
Document progress of each case in Epic notes
Prepare price estimates
Demonstrate knowledge and understanding of patient privacy rights
Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic or verbal form
Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only
Interpret hospital's policies, procedures and services to patients, patient representatives, inter/intra-hospital departments and community facilities
Perform work that supports patient financial relations, resolution of billing problems and the financial assessment protocols of UW Medicine
Perform other related duties as required
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
High School diploma or GED certificate plus one year of experience in a medical office setting; OR equivalent education/experience.
Desired: Experience working with UW Medicine billing practices and resolving billing inquiries. Experience working in assessing Medicaid, Affordable Healthcare, Medicare Part D program eligibility. Knowledge of UW Medicine's patient care systems and medical terminology. Excellent customer service skills. Certified In Person Assistant (IPA).
Conditions of Employment: If hired, obtaining Certified In Person Assistant (IPA) will be required. Duties to be stationed and performed within UW Medicine site locations.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.