UW Medicine's IT Services department is looking for an outstanding Supervisor for Ancillary and Clinical Support Systems to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking...PRE-TAX!
Tuition Exemption program – at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
The Supervisor, Ancillary and Clinical Support Systems ('Supervisor'), provides leadership within the Ancillary and Clinical Support Systems team (Team ACceSS) which covers non-EHR clinical systems such as Cardiology, Vascular, Pulmonary, Periop, Electronic Whiteboards, and other auxiliary systems. The Supervisor ensures system-level integration of the applications with existing operations and IT Services in support of UW Medicine.
Under the general direction of the Manager, Ancillary and Clinical Support Systems, the scope of responsibility for the Supervisor includes management of systems operations, support, and processes; oversight and supervision of a subset of members of Team ACceSS; overseeing analysis, design, testing, and project management for a subset of system enhancements and other operational projects; and management of a subset of customer relationships. Key responsibilities include ensuring the availability and stability of mission-critical ancillary clinical applications, working with customers to establish and meet service level agreements to provide exceptional customer service, coordination of all support activities in the production environment for assigned systems, and working with assigned vendors on issues and improvements for system function and stability. The Supervisor will escalate to their manager as appropriate.
This position provides assistance in gathering data for the Team ACceSS budget process and will assist in administering the approved budget in these areas with an appropriate level of financial responsibility (e.g., limit budget overages). This involves meeting with stakeholders, vendors, and team members to provide estimates for projected work and ensuring we operate to the budget.
The application environment within UW Medicine includes multiple electronic medical record systems, departmental systems, interfaces and clinical data repositories. An understanding of the ancillary applications and their integration with core EHR systems such as Epic, ORCA (Cerner), and Soarian is critical to the success of the Supervisor.
The position provides Ancillary and Clinical Support Systems application expertise, knowledge of information systems implementations, and knowledge of patient care to ensure consistent implementations and ongoing operations. These systems interface across multiple departments allowing more real-time communication between multiple systems.
The clinical environment is supported by many clinical application suites, and is made up of a complex set of multi-disciplinary clinical and administrative workflows across care setting. The Supervisor must understand the overall clinical care environment processes to provide effective support of the assigned application and its users.
The position will collaborate with the Manager of Ancillary and Clinical Support Systems in exercising direction, judgment and decision making authority in applying the responsibilities called for. The Supervisor carries out the position's responsibilities using a high level of technical expertise and provides authoritative advice and counsel to the Manager of Ancillary and Clinical Support Systems and the Director of Ancillary Systems, Integration, and Web Technologies, as well as potentially to IT and operational management leadership.
The position must work in conjuction with the Manager of Ancillary and Clinical Support Systems to develop solution-oriented and efficient clinical workflows that incorporate technology and the ancillary clinical applications; to provide direction to a small team of systems specialists; to solve medium to complex integration issues with other clinical systems within UW Medicine; and to help move the organize to a more enterprise level approach (e.g., a single Anesthesia system versus a different system at each medical center). The position assists with managing and maintaining software features and roadmaps that serve to provide patient electronic clinical data integrity, clinical patient safety, regulatory compliance, and system integrity.
UW Medicine relies on enterprise-wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems must be available on a 24/7 basis in order to allow physicians, nurses and all other clinical staff access to vital patient information and clinical workflows. If the systems are not available, the potential for adverse impact to patient care or life as well as lost revenue are very real.
The application environment within UW Medicine includes multiple electronic medical record systems, departmental systems, interfaces, and clinical data repositories. An understanding of the applications and their integration with the EMRs is critical to the Supervisor's success.
Management and Supervision (25%)
Supervise and direct a subset of Team ACceSS (e.g., technical and application analysts) to design, develop, implement, and support an assigned set of applications and systems that meet user requirements and are customer-service oriented.
Working with Manager of Ancillary and Clinical Support Systems to identify staffing requirements, including staff planning, recruitment, retention, training, coaching, supervision, evaluation, and discipline. Conduct performance evaluations and measuring on a regular basis. Implement and enforce standard practices, consistent with all ITS teams and those of Team ACceSS.
Emphasize enterprise and ITS' vision and guiding principles to all staff.
Provide functional and technical expertise to staff, as appropriate.
Communicate to and enforce ITS and UW Medicine policies for the staff.
Establish and enforce technical and functional standards.
Ensure compliance with security and confidentiality requirements.
Promote an environment that is attractive to the IT employee and that facilitates the recruitment and retention of professional, technical, and support staff; includes, but is not limited to, staff development, recognition, motivation, communications.
May supervise contractors or vendor project staff.
Serve as escalation point 24x7 for critical customer support issues that may arise for assigned applications.
Participate in IT steering committee meetings as directed. This involves multiple projects and processes which intersect with the PMO, TSO, EDS, and medical center stakeholders including physicians, directors, and administrators.
Architecture and Enterprise Design (15%)
Collaborate to establish and enforce joint standards across the EHR teams for system design and use by UW Medicine.
Collaborate to establish and enforce QA standards.
Collaborate to establish and enforce solution set/application development standards.
Participate in ITS committees as directed, representing Ancillary and Clincial Support Systems requirements and integration needs.
Identify, document, and resolve global design issues.
Participate in the system planning process with IT Services and medical centers leadership, to include identifying strategic goals, prioritizing needs, and budgeting as directed by Manager of Ancillary and Clinical Support Systems.
Participate in research, planning, evaluation, and implementation of strategic systems.
Work with ITS and customer leadership to build business cases for significant system improvements or replacement. Participate in system selection projects, to include requirements communication, vendor proposals, demonstrations, site visits, etc.
Assist with developing implementation strategy and roadmap, in conjunction with IT leadership team for Ancillary and Clinical Support Systems and related product implementations.
Assist with budgeting and product roadmapping activities.
Customer Relationships (15%)
Plan and develop Service Level Agreements with key assigned customers.
Actively manage user relationships to analyze, plan, prioritize, and follow-up project work. Ensure that staff efforts are focused on user priorities.
Create and maintain a service-oriented relationship with customers. Expected communications include:
Setting expectations for scope, schedule, and effort for defined projects.
Reporting status of current efforts.
Identification of potential solutions and resolution of escalated issues.
Resources Management (10%)
Identify and recommend appropriate staff and material resources for projects.
Assign resources for active projects.
Monitor resource requirements across project activities and make adjustments.
Arrange and facilitate appropriate participation by clinicians in project activities.
Provide quarterly reports on resource utilization and trends.
Partner with PMO as needed on PMO-led projects that impact assigned customers and/or staff; ensure PMO policies are followed; work with PMO leadership to refine processes as needed.
Vendor Management (10%)
Provide on-going management of assigned vendor relationships and contracts.
Track open issues for resolution and routinely report on status.
Provide oversight to assigned vendor resources assigned to implementation projects
May assist in developing and negotiating consultant and vendor agreements, as well as supervising procurement activities.
Quality Assurance and Other (10%)
Work with Manager of Ancillary and Clinical Support Systems in developing appropriate systems and metrics for measuring project progress, workloads, and staffing. Monthly status reports will be generated highlighting key metrics for IT services and medical center leadership.
Identify, assist with, lead, and participate in department quality improvement efforts as assigned.
Participate in other committees as required.
Maintain and advance Team ACceSS SharePoint presence both internal to IT and customer facing.
Other duties as assigned.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
4+ years experience must include the following:
3+ years recent experience developing, implementing, and/or providing maintenance and support for clinical applications.
1+ years' experience managing system vendor relationships.
1+ years of involvement with quality improvement processes.
1+ years' experience leading customer service-oriented processes.
The successful candidate will also have:
Demonstrated project management experience (does not need to be in a formal Project Manager role) and/or knowledge of project management concepts.
Proficiency with basic Office applications, including Excel, Visio, and PowerPoint.
Possess excellent oral and written communication skills.
Have experience with cardiology, pulmonary, vascular, whiteboard, or other auxilary clinical support systems.
Be well organized and detail oriented.
Possess knowledge of database structures, data definitions and data relationships.
Possess strong interpersonal communication skills and customer service principles.
Have demonstrated ability to work with and facilitate multidisciplinary work groups in an application development or support setting.
Ideally, you'll also have: (desired skills and experience)
1+ years' experience supervising teams.
2+ years leading Ancillary and Clinical Support projects.
Knowledge of UW Medicine operations and/or existing relationship with Team ACceSS customers desirable.
What are some of the other tidbits that you might want to know?
The individual in this position is expected to work normal daytime hours. However, significant off-hours and weekends may be needed to resolve problems and during implementation and maintenance activities. This individual is also expected to be available for call on a 24x7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to quickly access sites, using personal means of transportation. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, Northwest Hospital, downtown Seattle, and other facilities which are affiliated with UW Medicine. Position requires regular travel to UW Medicine enterprise sites.
Must be able to respond in a timely manner to production issues on a 24x7 basis, on-call as a primary point of escalation.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
This advertised job posting may not include the complete official job description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.