UW Medicine's IT Services department is looking for an outstanding Technical Services Coordinator to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking...PRE-TAX!
Tuition Exemption program – at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
Technical Services and Operations (TSO) is a group of teams within ITS that provides many infrastructure services. The TSO-ORCA Tech team is a unified systems support group for ORCA, the suite of Cerner Electronic Medical Record (EMR) applications, which forms one of the core IT product lines used by UW Medicine to enable and sustain clinical operations.
The Technical Services Coordinator (TSC) is a TSO-ORCA (Online Record of Clinical Activity) Tech team member who is primarily responsible for three functions:
Management of technical projects for the ORCA program.
Coordination of complex ORCA-related technical operational activities.
In conjunction with members of the ORCA project team, functions as TSC for larger organizational projects.
This position needs to understand the dependencies on University of Washington and ITS computing infrastructure. This includes network, security and datacenter configuration of a very large computing environment. Additionally, familiarity with Windows, UNIX/Linux and enterprise class storage system infrastructure services is key to successful execution of this position's responsibilities. The ORCA program is a complex system of production and non-production environments supporting multiple applications. The TSC needs to gain a thorough understanding of the function of all these components and how they interface with the end user, if applicable. UW Medicine's application infrastructure is a highly complex set of applications performing significant functions for practitioners and support personnel. The ORCA program integrates deeply with many other applications and the knowledge of how these applications are interfaced and the impact of such interfaces needs to be understood. The TSC needs to fully understand the best practices and processes of all support activities in order to ensure a smooth transition to operations and to limit the impact to end users. Estimation of level of effort (e.g. time, money, and resources needed to accomplish a project), a key task, is based on this understanding.
UW Medicine relies on enterprise-wide technological solutions and electronic information to enable the quickest and most reliable patient care. These systems must be available on a 24 x 7 basis in order to allow physicians and nursing staff access to vital patient information at all times If the systems are not available, the potential for risk to patient health and safety, as well as lost revenue, is very real and immediate. The continuous availability and security of these system is thus a vital matter to UW Medicine and the University of Washington.
The TSC plays a critical role in ensuring that ORCA project and operational infrastructure activities are thoroughly planned and well executed, so that negative impacts on patients, providers, the UW Medicine business, and IT Services staff are minimized at all times.
Perform project management duties necessary for successful delivery of technical projects. This includes initiation, planning, executing, monitoring/controlling, and closing of projects. For example:
Detailed work breakdown structures (WBS)
Follow project management methodologies defined by the ORCA and ITS project management offices.
Report statuses as required to meet ORCA project needs, ITS requirements and State and University policies.
Deliver projects on time, within budget, at acceptable levels of quality. Ensure customers are satisfied.
Follow enterprise IT processes such as change management, architectural review and project readiness checks.
Provide detailed performance feedback to project team members and supervisors.
Problem resolution (e.g. systems, vendors, etc.)
Participate as a member of the ORCA and ITS project management team.
Assist project managers in all technical aspects of primarily non-technical projects.
Define technical requirements from functional requirements and interviews with appropriate project team members and/or stakeholders.
Meet regularly with project management team.
Participate in environment/domain planning for all ORCA Program projects and enhancements.
Ensure technical quality is maintained by using IT standards, GOOD methodologies, and keeping within supportable technologies. Comply with ITS architectural standards.
Perform role as resource manager for technical (TSO) staff and other staff as directed.
Estimate level of effort and cost, and provide support for long-range planning exercises.
Operational Projects and Activities (30%)
Plan, execute and monitor larger operational activities such as (but not limited to) major operating system upgrades, hardware upgrades, middleware upgrades, database upgrades, application service packs.
Maintain a calendar of technical operational activities.
Coordinate and lead downtime planning and execution.
Evaluate, predict and correct resource contention issues.
Coordinate periodic vendor health checks.
Maintain periodic technical system performance metrics.
Initiate capacity planning exercises.
Perform activities with the least amount of service interruption.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.