As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Medical Center's Orthopedic Trauma Clinic has an outstanding opportunity for a Full-Time (40 hours/week) Medical Assistant.
The Orthopedic Trauma Medical Assistant perform duties to assist health care professionals in the examination and treatment of patients, including: preparing the patient and the environment for treatment; meeting the communication needs of patients and family; conducting basic diagnostic tests; providing patient care coordination, patient education and clerical / reception functions. Communicates with physicians and team members about patient's clinical condition, including symptoms and results of diagnostic tests. Completes follow-up as directed by provider. As a member of the health care team, the Medical Assistant helps to create a culture of professional excellence and helps to maintain an environment that respects cultural, economic, ethnic and lifestyle differences of patients and staff. General supervision is provided by the manager or designee. Supervision for tasks performed under a Medical Assistant's Health Care Assistant Certification is the responsibility of the clinic medical director or designee. Physicians, health care specialists, and RNs provide immediate supervision of services performed by Medical Assistants under provider's orders for specific patients.
Under general supervision, the Outpatient Medical Assistant (MA) assists the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic and between clinic visits.
Patient Care Delivery
Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.
Effectively monitors and manages patient flow within the clinic.
Ensure that providers are always aware of the location and status of their patients & their medical records and rarely are there bottlenecks or confusion with respect to patient flow. Flow is not interrupted by the lack of supplies.
Follow Harborview and the Orthopedic Trauma Clinics standards for patient rooming and intake procedures.
Take and document vital signs. Take and record temperature if patient is presenting with fever and/or chills. Communicate with the RN if appropriate, for social, medical or educational concerns.
Determine the supplies and equipment needed for the patient visit.
Ensure a signed physician order is completed prior to completing specified patient care tasks
Performs direct patient care procedures according to their level of education, certification, and clinic protocol.
Under general supervision, removes sutures/staples, dispenses orthopedic devices (crutched, canes, braces, splints), and performs dressing changes as directed by provider/nurse. Promptly alerts nurse/provider of any abnormalities in patient condition. Completed work is routinely error free and accurate.
Perform basic laboratory examinations, venipuncture, and 12-lead electrocardiogram including rhythm strips, pregnancy testing, and throat cultures.
Provides skilled assistance to providers performing patient care procedures in the clinic.
Maintains sterile technique during treatments and special procedures as indicated.
Provides accurate, appropriate, and culturally sensitive education to clinic patients.
Performs patient care responsibilities considering needs specific to the standard of care for patient's age.
Maintains infection control standards including hand hygiene and appropriate use of personal protective attire.
Responds appropriately to patients in physical distress or emergency situations.
Coordination of Care
Conduct appointment reminder calls to patients as needed
Work with RNs on Epic in-basket management as needed
Coordinate with Radiology Department for any day-of imaging for patients
Assists with coordination of care including clarifying patient follow-up and scheduling patient appointments.
Accurately and thoroughly documents provision of patient care in a timely manner. Completes all Epic charting/encounter notes by the end of the clinic day.
Maintains, completes and submits required clinic reports and audits in a timely manner.
Demonstrates knowledge of computer skills to include Epic Care, ORCA, EPIC WEB and MINDSCAPE.
General Clinic Duties
Performs duties of other support staff as required by clinic needs.
Answers telephone calls in a professional manner and directs calls appropriately.
Prepares medical record for the clinic visit; reviews record and notes prior to clinic visit. Triage charts for diagnostic to be completed on day of clinic appointment to include completion of writing new x-ray request if appropriate.
Responds to patient issues and refers issues as appropriate.
Adequately maintains designated levels of supplies in specified areas and assists in the general maintenance of the patient care areas of the clinic. Responsible for ordering and maintaining inventory of general supplies needed for patient care in clinic.
Covers MA duties across all 1 West Clinics as needed including After Care and Pain Relief clinics.
Assist in the orientation of new staff
Maintain the cleanliness and tidiness of work rooms, and clean and dirty utility rooms. Follow room cleaning standards and guidelines
Understand role in an emergency.
Follow HIPPA regulations to insure privacy and appropriate sharing of patient information.
Consistently follows established hospital departmental policies and procedures, objectives, performance improvement activities, safety, environmental and infection control standards
Supports all activities of Harborview and the Orthopedic Trauma Clinics as directed by the manager or RN3.
Demonstrates understanding of billing practices.
For clinic distributed supplies such as braces and orthotics – ensure all documentation and billing standards are followed.
Participate in staff meetings and ad hoc problem solving work groups.
Demonstrated professionalism and courteous behavior to patient, coworkers, and staff.
Provide education and support to coworkers.
Provide constructive feedback to coworkers to assist with the provision of patient care.
Offer assistance to coworkers.
Communicate with coworkers in the delivery of patient care.
Adheres to Service Culture Guidelines
Ability to communicate in English, both verbally and in writing. Other Skills
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.