OVERVIEW: Reporting to the Executive Director the Chief Operations Officer (COO) directs, supervises and coordinates the overall clinical and business operations for the organization. Also participates in the development and administration of policies on clinical, business operations and strategic planning.
DUTIES, FUNCTIONS AND RESPONSIBILITIES:
•Participates in development of long-range strategic plans, governance structure and objectives for practice management; •Leads the process of condition assessment to aid in managing facility assets by examining the building assembly from both inside and out; •Partner with the CFO to develop an annual operational budget that aligns with the targets for revenue, pricing, service, cash, and margin expansion and submit to the CEO and Board for review and approval; •Develops and modify operations as necessary in a systematic fashion based on sound principals needed to remain a viable entity; •In relation with executive management team provides detailed information to team members regarding the performance capabilities of each department; •Provides leadership in developing, planning and implementing the health center’s administrative and operations plan as set by the Executive Director; •Direct the leadership team on need for new and/or revised policies and approve policy recommendations based on data and input from staff and advisory committees to ensure agency compliance and maximum operating effectiveness; •Assures a well-coordinated approach to assure standardization across all sites; •Analyze and recommend changes in organizational systems, policies and procedures and ensures their implementation; •Assures compliance with Federal, State and local standards and regulations as it relates to Safety, Environment of Care, Infection Prevention and Control and works with a multidisciplinary team to maintain compliance; •Monitors and manages compliance related complaints; investigating and enforcement; •Oversee and coordinate the development of the public image and overall awareness of agency’s mission, and increase engagement with agency through the management of a strategic communications program; •Remains abreast of all OSHA Standards aimed at reducing risk related to hazardous waste and materials; •Assures and evaluates all vendors for compliance with OSHA standards at least once quarterly or as often as necessary; •Accountable for the quality, safety, and efficiency of clinical services within the centers and for the effectiveness of the patient care review and other assessment functions delegated to the clinical staff; •Assures compliance with all HRSA Core requirements relevant to operations; assist CEO in ensuring agency meets the 19 Key Program Requirements by HRSA; •Participates in selection and retention of professional and nonprofessional staff reporting to this position •Other duties, projects and responsibilities as determined by the Executive Director.
KNOWLEDGE, SKILLS, AND ABILITIES: •Knowledge of the principles and practices of health planning and administrative management sufficient to lead and oversee agency operations; •Excellent oral and written communication skills; •Excellent customer service skills; •Knowledge of policies and procedures of health centers sufficient to direct its operations and to provide effective patient care; •Sound Project Management Skills; •Skilled in exercising a high degree of assessment, evaluation, problem solving using a systematic approach to achieve agency’s mission; •Skilled in analyzing situations accurately and taking effective action within the prescribed functionality; •Skilled in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients and the public; •Skilled in exercising judgement and discretion in developing, applying, interpreting, evaluating and coordinating departmental policies and procedures; •Ability to assume responsibility and exercise authority over operational staff; •Ability to lead and manage the problem-solving process; •Ability to communicate and collaborate with staff, governmental officials and key stakeholders of the health center; •Ability to organize and integrate organizational priorities and deadlines.
•Supervises the following personnel: HR Director, Practice Managers and IT Manager
•Education: oBachelor’s Degree oMaster’s Degree in Health Services; Public Administration preferred. •Work Experience oMinimum five (5) years’ experience in administrative role; oDemonstrated experience efficiently managing a professional staff, setting and maintaining clear and consistent standards for staff performance; oExperience developing and managing strategic plans, implementing goals in an organized fashion; oExperience working in Federally Qualified Health Centers and with HRSA OTHER REQUIREMENTS: Must provide own transportation as travel throughout the Metro-Detroit area will be regularly required. Daily travel may be as high as 30% WORKING CONDITIONS: Normal office and clinic environment. Occasional exposure to contagious diseases and other patient-related conditions. Works under stress, occasional travel required between Corporate Office, sites.
PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for office machine operation; stooping and bending, mobility to complete errands or sitting for extended period of time. The physical requirement and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, if applicable.
Internal Number: 001
About Advantage Health Centers
Advantage Health Centers (AHC) is a Federally Qualified Health Center (FQHC) that provides quality medical, dental and behavioral health services to residents of the metropolitan Detroit community, regardless of their ability to pay. We serve the insured, uninsured and underinsured to comprehensively meet medical and dental needs throughout every stage of life.
Advantage Health Centers is dedicated to providing comprehensive healthcare and support services to Metro Detroit’s community and those experiencing homelessness regardless of source of payment.