Quality Care Coordinator - Full Time - Oncology Clinical Program - Intermountain Medical Center
February 12, 2018
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in healthcare. And it's realizing each employee or volunteer is vital to the healing process, because we can only achieve theextraordinary together.
Being a part of Intermountain Healthcare means joining with a world-class team of over 36,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
Primary functions of the position are to advocate and provide information to patients and families for best practices as delineated by the National Academy of Medicine's Adolescents and Young Adults (AYA) Guidelines and the National Comprehensive Cancer Network (NCCN) guidelines. We will further use data generated from the â˜cancer study' to establish an AYA patient task force for program development.
The position will provide patient navigation services to AYA cancer patients and their caregivers at Huntsman Cancer Institute, Intermountain Healthcare and Community Clinics in the state of Utah by acting as a liaison between patients and their health care team and to serve as a Cancer Information Specialist to answer cancer-related questions by telephone, e-mail/mail, text, online chat and in-person.
Successful candidate will receive Patient Navigation training and Cancer Information Specialist training prior to working with patients and their caregivers.
Essential Job Duties
1. Patient Navigation/Educator (50%)
Assesses health education needs of AYA patient population by using appropriate assessment tools; including using primary and secondary data sources.
Designs and implements AYA navigator program in accordance with evidence-based strategies.
Educates patients and their caregivers about treatment options including clinical trials.
Verifies that patient care is on course.
Directs and orients patients toward available and appropriate care resources, agencies, organization and institutions.
Sends education packets to patients and their caregivers as needed.
Develops materials to meet the educational needs of AYA patients and their caregivers.
Continues to learn on the job by attending cancer conferences as well as reading current literature and completing continuing education classes, assignments and projects.
2.Reports volume/outcomes and tracking through electronic medical records (10%)
Maintains patient confidentiality through individual healthcare systems.
Work with HICCP Steering Committee to develop collaborative outcomes based database.
3. Compliant with National Guidelines and Monitoring (10%)
Works with HI-AYA steering committee to evaluate all available AYA treatment and navigation guidelines/literature to develop HI AYA care process models and use institutional EHR's and the HI-AYA outcomes database to query physician and navigation adherence and compliance to these HI-AYA care process models. Develops local care process model adherence/compliance dashboards, while collaborating with other national AYA programs to develop national care process model adherence/compliance benchmarking data.
4. Oversight by HI-AYA subcommittee (10%)
Maintains records, subject matter files and correspondence.
Evaluates usefulness and impact of health education programs.
Prepares an operations budget, which estimates various expenditures and monitors and reports the status of the budget to the HI-AYA subcommittee on a quarterly basis.
5. Inventory/social media/access (10%)
Receives incoming new patient phone calls and emails.
Maintains database of calls, demographics, and services provided.
Responds to requests for information through personal, phone or written correspondence.
6. Program Marketing (raising awareness) (10%)
Develop marketing materials to promote the navigation program to patients and clinical staff.
Use logic to identify appropriate theories to underpin program development. Think critically to analyze issues and identify alternate courses of action.
Benefits Eligible: Yes
Shift Details: Full Time, 40 hours/week, EXEMPT (Monday - Friday, 8 a.m. - 5 p.m.; may involve some evening and weekend hours as well as periodic travel)
Department: Oncology Clinical Program
Primary Location: Intermountain Medical Center
Additional Details: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. For more information on this position, please go to: https://intermountainhealthcare.org/services/cancer-care/huntsman-intermountain/hi-aya/.
Bachelor's degree in a health sciences program.
At least five years experience in patient care or research.
At least three years prior supervisory or leadership experience.
Solid understanding of Federal Regulations governing tissue practices.
Ongoing need for employee to see and read information, labels, monitors, etc. and to see to identify equipment and supplies and to utilize a wide variety of information including organizing and completing documentation and forms, accessing and entering computer information, and identifying needs and urgent issues.
Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Current RN license.
Clinical background in Blood and Marrow Transplant environment.
Master's degree in health related field.
Certified Health Education Specialist (CHES).
Fluent in the Spanish language.
Demonstrate strong verbal and written communication skills.