The Town of Hillsborough is seeking a visionary and innovative director to lead the Utilities Department. The next director will lead with a customer service focus that effectively serves all internal departments in the town as well as works to meet town goals while maintaining excellence in protecting the health, safety, and welfare of Hillsborough's employees and residents.
Utilities Department and Position Overview:
The Town of Hillsborough operates under a council-manager form of government. The town has just over 100 employees working across seven departments. The director will report to the town manager. The Utilities Department has 30.5 employees working in four divisions: Water Distribution and Wastewater Collection, Water Treatment Plant, Wastewater Treatment Plant, and Utilities Administration. With a departmental budget of $13 million, the director oversees a department that interfaces with other departments in the town and has extensive external contact with citizens, business leaders, builders and developers. Upcoming responsibilities include overseeing a $16-million reservoir expansion (construction starts in March); filling the vacant assistant director position and/or considering a departmental reorganization; continuing infrastructure upgrades; updating the town’s water capacity analysis; creating a sewer capacity model; developing options to extend the capacity of the Wastewater Treatment Plant; and developing strategies to minimize future rate increases.
Hillsborough is experiencing significant growth due to the new UNC Hospitals Hillsborough Campus and other approved developments. In addition, Riverwalk and recent downtown streetscape improvements will continue to enhance Hillsborough as an attractive destination for visitors, businesses, and residents. Helping manage town operations at current lean levels of resources and funding is critical until new revenues become available. More information about the department can be found here (or by copying and pasting https://www.hillsboroughnc.gov/government/departments-and-divisions/utilities/ into your browser).
The successful candidate has a proven track record and is:
adept at developing an excellent customer service culture for internal and external customers while supporting and advocating for employees and the department.
an effective team builder, equally committed to building a cohesive team throughout the department as well as to developing individual employees.
knowledgeable of theory, principles, practices and techniques of water and wastewater utilities.
knowledgeable of applicable federal, state and local law, codes and regulations governing the administration of public administration and public utilities functions and activities, including interlocal service agreements.
an experienced project manager who is adept at overseeing utility-related construction and infrastructure projects.
proactive in building collaborative external relationships with the North Carolina Department of Transportation, contractors, developers, engineers, architects and business leaders to effectively meet town goals and internal relationships within the Utilities Department as well as other town departments.
resourceful in finding or developing innovative solutions to meet workload demands with reduced staff in a tight budget climate.
an effective listener who seeks input from relevant parties, realistically assesses plans and consistently communicates.
a principled leader who values accountability while holding realistic and fair expectations of self and others.
an effective communicator, including in one-on-one communications, small groups and public speaking, who confidently and persuasively engages citizens, community groups, staff, and elected officials.
a lifelong learner who maintains knowledge of trends and initiatives regionally and nationally.
All applications must be fully completed (including attaching a cover letter and resume) and submitted via the online portal at www.hillsboroughnc.gov. Recruitment will be opened until position is filled. Applications will be reviewed beginning March 30, 2018. EOE Employer
Requires a bachelor’s degree in public administration, business, environmental sciences, engineering or related field and six years of water/sewer utilities experience, including considerable supervisory experience; or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities. A master’s degree is preferred. A valid North Carolina driver’s license is required. Preferred licensure and certifications include: N.C. professional engineer’s license, N.C. A-Distribution water system operator, N.C. cross-connection control operator, and N.C. Grade IV wastewater collection system operator.
Additional Salary Information: Beginning salary will be commensurate with experience. In-town residency is not required, but residency within the town’s water and sewer service area is encouraged.
About Town of Hillsborough
The Town of Hillsborough (pop. 6,720), is the county seat and one of four municipalities within Orange County. Founded in 1754, Hillsborough has retained over 100 examples of historic architecture in the downtown area and is on the National Register of Historic Places. Known for its scenic beauty near the banks of the Eno River, this charming Southern town has also been recognized for blending cultural activities — such as art galleries and Last Fridays arts and entertainment — with recreational opportunities like Riverwalk. The greenway along the Eno River is part of the N.C. Mountains-to-Sea Trail and eventually will connect to Occoneechee Mountain State Natural Area. Centrally located, Hillsborough offers equal access to the Triad and Triangle communities. Interstates 85 and 40 provide quick proximity to major universities (University of North Carolina-Chapel Hill, Duke University, and North Carolina Central University), healthcare (UNC Hospitals Hillsborough Campus, UNC Medical Center, and Duke University Hospital), Chapel Hill, Durham, Raleigh, Research Triangle Park, and Raleigh-Durham International Airport. In either direction, the mountains and the coast are just a few hours away.