The SBN IT Lead provides high level leadership and management of technology operations for the Leatherstocking Shared Business Network [Oneida, Herkimer, Hamilton, Delaware, Chenango, Madison, Schoharie/Otsego Counties]. The position develops and maintains effective working relationships among Leatherstocking Shared Business Network (SBN) staff, including IT administrators and Executive Directors within the region. This position works in conjunction with Extension Administration IT and other SBN IT Leads from across New York State to lead the technology operations locally, regionally and state-wide to its optimal state. The SBN IT Lead exercises professional judgment, discretion, and confidentiality in leading the regional IT operations. Facilitates successful policy/procedure changes driven by compliance requirement or local/regional/state-wide need. Provides leadership to implement system-wide initiatives at a regional level, and remain consistent with Extension Administration guidance.
Bachelor's Degree in Information Technology or a related area and experience relevant to the role; or Associate's Degree in Information Technology or related area and at least 2 years transferable program/functional experience.
Experience to include website development and maintenance, network interface and administration, operations and software training, security systems, hardware installation and upgrades, teleconferencing and satellite system maintenance and installation and management, and evidence of readily adapting to new technologies and upgrades.
Knowledge of all current IT systems is required since Cornell applications support a variety of IT systems and IT hardware.
Ability to interface with campus IT personnel as well as local Association IT personnel and local Association management personnel such that IT concepts and changes are interpreted for the non-IT personnel to understand and utilize.
Strong communication skills and an attitude of being helpful at all levels.
Ability to lead new technological changes/updates as well as suggest modifications to Extension Administration and local Associations.
Ability to work with local IT personnel or consultants.
Ability to meet travel requirements associated with this position.
Must have access to transportation to meet position responsibilities.
Ability to meet acceptable background check standards.
Ability to work flexible hours which may include evenings and/or weekends, as appropriate.
Familiarity with CCE (Cornell Cooperative Extension) system.
Internal and external customer service experience.
Administrative Direction - 30%
Develop regional technology policies to ensure a secure, consistent computing environment is maintained and performs at the optimum level.
Make hardware and software recommendations for the Leatherstocking region based upon anticipated needs, discussions with the regional Executive Directors and taking into consideration the compatibility with existing network environment, and program needs.
Work with Executive Directors and local staff in the Leatherstocking region and IT Lead group when appropriate to plan for and select appropriate hardware, software, and networks.
Research and make recommendations to Executive Directors in the Leatherstocking region for the pricing, installation, maintenance, troubleshooting, and minor repairs of the main components of the network environment (including all cabling, hubs, switches, and network interface cards) and workstations and peripherals (including all desktops, laptops, printers, monitors, modems, digital cameras, scanners, and other electronic devices) seeking input for the IT Lead group as necessary and planning for the future needs of the Associations within the region.
Develop a new staff computer orientation program to introduce new employees to the network environment as well as software used in the Associations, especially Microsoft Office including Outlook email and calendar, and other technology equipment such as printers, digital cameras, and scanners.
Administrative Management - 30%
Manage the working relationships with CCE Information Technology Group, Cornell University Information Technology staff, and other necessary technology support contacts to allow for successful position management and to facilitate decision making and task execution.
Provide leadership and guidance to Executive Directors and IT staff on information technology related activities.
Provide instruction and troubleshooting for hardware and software to increase efficiency, develop consistency, and ensure compliance with Extension Administration recommendations.
Provide oversight to Associations to ensure an accurate inventory of all hardware and software in use is maintained across the Leatherstocking SBN.
Manage and enhance usage of the current Association web sites and in conjunction with local staff, assist with development of additional web pages as necessary.
Participate in all Extension Administration/SBN IT Lead conference calls and meetings.
Help to identify one staff person in each Association to serve as back-up.
Administrative Coordination/Operation - 35%
Coordinate implementation of policy/procedure to ensure a consistent approach across the CCE System.
Learn, use, and assist with the implementation of sophisticated software.
Coordinate the adoption, implementation, and operation of new function-related technologies as requested by Extension Administration or Cornell University.
Provide Extension Administration and the SBN AMG with updates and reports as requested.
Provide training on audio/visual equipment.
Coordinate the enrichment of Association web sites throughout the Leatherstocking Region.
Provide support and training on conferencing systems.
Train current staff as necessary and introduce new employees to the network environment as well as software used in the Associations, especially Microsoft Office including Outlook email and calendar, and other technology equipment such as printers, digital cameras, and scanners.
Train one staff person in each Association to serve as back-up.
Make hardware and software purchases for the Leatherstocking region based upon anticipated needs, discussions with the regional Executive Directors and taking into consideration the compatibility with existing network environment, and program needs.
Recommend and configure audio/visual equipment as needed.
Professional Improvement - 5%
In cooperation with Supervisor and/or Executive Director, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes and Association priorities.
Collaborate in activities that are in general support of Cornell Cooperative Extension and perform other duties as assigned.
Health and Safety - Applied to all duties and functions
Support the Association to maintain a safe working environment.
Be familiar with and strive to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
EEO/EPO and Policy - Applied to all duties and functions
Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
Assist the Cornell Cooperative Extension system in reaching out to diverse audiences.
Aware of, and adheres to, established Cornell Cooperative Extension Association of Oneida County policies, procedures and Cornell Cooperative Extension Skills for Success.
Contribute to the overall success of the organization by performing all assigned duties in a professional, timely and accurate manner.
How to Apply
Applicants (including current employees of other Cornell Cooperative Extension Associations) must apply online through the APPLY button in this job posting.
When applying through our system, please remember to attach your application materials (cover letter, resume and three references) in either Microsoft Word or PDF format. In the ‘Experience’ section of your application, use the Paperclip icon to search for file(s) or use the ‘Drop Files Here’ box to manually drag document(s) into your application. Please consider indicating in your application all information you feel would be helpful for selection committee members to know. Once the application is submitted you will not be able to change your submission or add attachments.
Internal Applicants: Current employees of the Cornell Cooperative Extension Association indicated in this job posting are considered internal applicants; please refer to Applying for a Job (Internal Candidate) for additional guidance.
This is an exempt, full-time position. Excellent benefits, based on eligibility, including: Paid Holidays, Vacation, Sick and Personal Time, Health and Dental Insurance, NYS Retirement, Disability Insurance, and more.
Equal Opportunity Employment
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities.
The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform the essential functions of their job. If you require an accommodation so that you may participate in the selection process you are encouraged to contact Cornell Cooperative Extension Administrative Systems at (607) 255-2117, or via email at: firstname.lastname@example.org.
Please contact Lori North, Association SBN Human Resource Lead, email@example.com, with any questions. No relocation or VISA Sponsorship available.
Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University.
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are support of diversity are strongly encouraged to apply.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.