UW Medicine's IT Services department is looking for an outstanding Instructional Design Consultant to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking...PRE-TAX!
Tuition Exemption program – at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please click here.
The Instructional Design Consultant ('Consultant') will provide learning consulting services, perform business and learning analysis, and design, develop, implement, and evaluate UW Medicine system training and educational materials and programs for UW Medicine LMS customers.
The Consultant will own and drive the annual refresher training as part of the overall instructional design program for all of UW Medicine. Major deliverables for the role include business analysis and consulting as well as training analysis, design, development, deployment and maintenance of curricula for courses offered to UW Medicine practitioners, clinicians, and staff. Development will include instructor-led, virtual, and e-learning deliverables.
The role consults with a diverse group of organizations to create the training approach, delivery platform, goals, and objectives for each learning program. The incumbent will assess and identify system training needs, administer training plans, and serve as the primary contact for curriculum development. The responsibilities include coordinating with and negotiating with UW Medicine organizational resources for the design, development, and implementation of training.
The position will set workforce training standards for UW Medicine (including setting standards across the lifecycle of learning development) and follows the ADDIE process. The Consultant will also create and implement best practices and processes to assist the various UW Medicine training groups in following the standards. The role is responsible for implementing the standards and processes across the system; including collaborating with the Clinical Education Directors and other education groups to implement and refine the standards and processes.
The Consultant must work closely with multiple groups including but not limited to: UW Medicine education teams, site coordinators, and stakeholders. The Consultant will advise and lead instructional design projects with all levels of UW Medicine leadership, operations, and project teams to identify training needs and to coordinate the development of learning solutions to meet those needs.
The Consultant leads and coordinates stakeholders from all of the UW Medicine entities: UW Medical Center, Harborview Medical Center, NW Hospital and Medical Center, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, Seattle Cancer Care Alliance, and UW Medicine Accountable Care Network partners' clinical and departmental areas.
This position serves training needs across all of UW Medicine entities and will provide input into training strategies for the external medical center partners in the UW Medicine Accountable Care Network. All UW Medicine entities require regulatory, compliance, clinical, security, and operational training to be created and delivered across the UW Medicine system in support of the UW Medicine mission.
This position is the only role within UW Medicine that provides centralized professional design and development services and has very limited access to resources at the entity level. UW Medicine has many significant training requirements which will drive a need for clear understanding of organizational and system goals to be able to properly prioritize projects in collaboration with organizational leadership. Training requirements frequently span multiple UW Medicine entities requiring consulting, analysis, coordination, and negotiation to navigate between entity priorities and requirements to find common solutions that meet the multiple entity requirements.
This position must build relationships and establish credibility with organizational leadership and sponsors to implement and guide the creation of effective solutions common across UW Medicine entities. Training is often a part of standardizing clinical practice, which is the ultimate goal of many projects. Because practice is decentralized with many different stakeholders and operational variances, this position provides consulting services to first establish governance and oversight often resulting in organizational changes which enhance system approaches and centralization.
The position must possess critical skills that enable UW Medicine to deliver mission critical training to all of UW Medicine entities (e.g., Harborview Medical Center, University of Washington Medical Center, Northwest Hospital and Medical Center, Valley Medical Center, UW Physicians, UW Neighborhood Clinics, and Seattle Cancer Care Alliance). UW Medicine must demonstrate compliance with regulatory authorities such as The Joint Commission and the Washington State Department of Health. Regulatory bodies require orientation training, annual training, and compliance/security training. There are financial penalties and significant risks, such as loss of accreditation, when unable to provide accurate proof and certificates of training. Implementing systems training like Electronic Health Records, ICD-10 changes, and HR replacements are also mission-critical with vast financial implications if not successful. Additionally, the position works in a team to deliver training to physicians and nurses, teaching them clinical procedures like how to insert central venous lines, how to prescribe opioids safely, and how to administer moderate sedation. Adopting standard clinical protocol is part of creating an Accountable Care Network, which is a strategic goal of the UW Medicine system. These are also high risk procedures and failure in their performance can lead to financial risk and adverse patient care outcomes. The Learning Management team also delivers administrative training to keep the workforce updated and delivers eLearning to Graduate Medical Education residents, a crucial training program as an academic medical system. Delivering targeted training using the LMS is embedded in most mission critical UW Medicine IT Services projects. The scope of the Learning Management program is UW Medicine enterprise wide, without exception.
Lead Curriculum Design and Development Process (60%)
Design and develop enterprise-focused learning objectives, course outlines, assessments, storyboards,instructor manuals and participant materials.
Principle responsibility for the analysis, design and development of the Annual Refresher Training program (annual competencies).
Design and develop system-wide interactive training materials for physicians (includes instructor and participantmaterials, including competency assessments).
Identify the appropriate optimal platforms for system-wide training delivery based on the audience and clinicaland business needs.
Apply principles of adult learning theory, group dynamics, group facilitation, needs analysis, program designand evaluation, and change management into day-to-day practice and program offerings.
Manage, assign, direct and review work activities while coordinating tasks for the development of new educational materials and the maintenance of existing materials.
Lead, organize and positively influence curriculum design team members and others.
Perform quality assurance function; review of all curriculum (learning objectives, course outlines, storyboards, instructor manuals and participant materials) to ensure consistency and alignment an an enterprise level.
Assist with the identification and coordination of clinicians (nursing, physicians, pharmacy, etc.) to review training curriculum.
Coach organization education designers and developers in the creation of their learning programs.
Ensure use of the UW Medicine standard tools and templates to design and develop training materials.
Lead Educational Needs Analyses (20%)
Gather and clearly document organization education and training objectives, desired outcomes, performance measurements and requirements.
Participate in and consult with physician education training program committees to create and update learning programs as well as optimizing operations of the training programs.
Consult with organization leaders regarding optimal methods of achieving their organization education and training goals.
Assist organization education leadership in identifying potential opportunities to improve the effectiveness of organization programs through supplemental methods in addition to formal training (job aids, reference materials, process improvements, etc.)
Document existing training materials for UW Medicine.
Perform quality assurance function on training task analyses for curriculum courseware design.
Gather, review, and create summaries of the participant training evaluations. Make recommendations for curricula changes based on findings.
Lead continuous improvement efforts to address issues or concerns reported via feedback on the curriculum.
Establish and Maintain UW Medicine Training Program Standards (10%)
Define the processes and standards for use in the creation of training for the UW Medicine workforce.
Create training process documents, best practices, standards, tools and templates.
Collaborate with education leaders throughout UW Medicine to implement the standards.
Coach and UW Medicine training professionals on use of the tools, standards, best practices and templates.
Develop and Maintain Project Training Communications (10%)
Create instructional materials including instructor-led, virtual training, eLearning and supporting instructional materials as needed to support UW Medicine training programs.
Provide content to Learning Management leaders and organization education leaders for department-specific communications regarding curriculum as needed.
Participate in ongoing project meetings.
Identify and escalate as necessary challenges, obstacles and organizational resistance that may interfere with the effectiveness of this position.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Instructional Design, Education, Healthcare, English, Organizational Development or related field or equivalent combination of education/experience.
6+ years experience must include the following:
6+ years' experience providing training consulting services with organization leaders.
6+ years' experience assisting in or developing and implementing training programs in a complex environment.
6+ years' experience designing and developing curriculum for adult learners in a workplace setting using standardized curriculum design methodology.
2+ years' experience soliciting and analyzing organization business and training objectives.
2+ years' experience developing comprehensive training programs that integrate information technology solutions with end user workflow and process design.
2+ years' experience with multi-media and e-Learning delivery programs and authoring tools (e.g., Articulate Storyline, Captivate, Lectora, Firefly, etc.)
Proficient in MS Outlook, Word, Excel, and PowerPoint.
Successful candidates will also possess:
Fast-paced, self-motivated working style and multi-tasking ability.
Ability to effectively communicate complex subject matter to organization leadership in English, both verbally and in writing.
The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
Ideally, you'll also have: (desired skills and experience)
Master's degree in education or adult learning.
2+ years of experience in designing and developing curriculum in a clinical setting.
Experience using learning management systems.
Experience with multi-media and education delivery processes (e.g., eLearning, LMS etc.)
Experience leading training teams.
Experience managing vendors and partners in the training development process.
Experience creating and implementing design and development standards, processes, tools and templates.
Experience working with a standard framework for project delivery.
Familiar with project planning and control techniques, such as work breakdown structures, critical path analysis, resource analysis, and conflict resolution.
Familiar with project risk management.
Academic healthcare experience.
Knowledge of continuous process/quality improvement processes and their application in creation of education programs that are evidence-based, data driven and outcome-oriented.
What are some of the other tidbits that you might want to know?
The technical environment is highly complex and vital to the success of the UW Medicine mission.
Daily response to customer demands within imposed deadlines is required.
UW Medicine IT Services responds on a 24x7 basis to maintain operational performance at 99.99%.
Requires the ability to efficiently travel to off-site locations to meet time-sensitive customer needs.
Decentralized UW Medicine entities requires significant collaboration and negotiation to centralize and agree on standards.
Generally work is during daytime hours, but evening, night and weekend work occasionally is required to support projects, particularly during implementation.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
This advertised job posting may not include the complete official job description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
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