The Floating Teller is responsible for performing transactions for Harvard University Employee Credit Union (HUECU) members. Has knowledge of and promotes sales and usage of HUECU products and services. Comfort with discussing account options with new or existing members. Strong analytical skills requiring high level of accuracy, and responsible for daily balancing of teller work and cash. Must use discretion and adhere to financial privacy policies and display a level of integrity and maturity regarding financial information. Employee required to float between all branch locations and to cover the Greeting Desk at the Harvard Square Branch as necessary. Occasional late Thursday and early Saturday hours will be required for the Harvard Sq. Branch and early Thursday mornings at the Mass General Hospital (MGH) branch.
Uses computer system to process deposits, cash and check withdrawals, loan payments, and account inquiries.
Controls and disburses teller cash ensuring that drawer cash limits are maintained when covering the Longwood Medical Area (LMA) Branch only; otherwise responsible for balancing cash recycler. This includes servicing Guest Members through Shared Branching. Also is aware and informed of security/robbery procedures.
Balances daily teller work and cash. Assists with all aspects of daily branch settlement including preparing daily check deposit.
Has knowledge of HUECU accounts and services, cross sells additional financial services as warranted.
Processes deposits, loan payments and completes deposit verifications, address changes and other written inquiries received by mail.
Provides telephone assistance when necessary.
Sells money orders and processes cash advances assisting with the daily reconciliation of each service.
Assists with the daily balancing of the ATM terminals and the CoinStream Machine located at the Harvard Sq Branch.
Provides assistance to Head Teller and other retail personnel as needed or required.
Ensures all teller operations are in compliance with the governing regulations.
Will maintain a neat and clean work station and assist with maintaining the overall Teller area.
Performs other job related duties as required.
Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC.
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
With just over 100 employees, HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. HUECU staff are employed by Harvard University and enjoy competitive salaries and a robust benefits package. We're looking for talented, member-centric stars to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, you should check out the career opportunities with HUECU.
Harvard University offers an outstanding benefits package including, but not limited to:
Time Off: 3 - 4 weeks paid vacation, a paid winter recess break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision plans: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Programs: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% subsidized MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout the metro Boston area. For more information on Total Rewards at Harvard visit:https://hr.harvard.edu/totalrewards
Salary Grade: 050
Union: 55 - Hvd Union Cler & Tech Workers
High School graduate.
Previous experience in a customer service environment, preferably in a bank or credit union.
Previous cash handling experience required.
MUST BE WILLING AND ABLE TO WORK AT ALL BRANCH LOCATIONS IN CAMBRIDGE, BOSTON and SOMERVILLE.
Must be extremely detail oriented.
Professional and mature communication and customer service skills necessary.
Must be available and willing to work at all branches when required, sometimes on short notice.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 45491BR
About Harvard University
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.