Systems Manager Engineering Technology Services College of Engineering
More than 40,000 faculty and staff members play important roles in advancing the mission of Ohio State. Whether you teach students, care for patients, perform research or provide professional services, Ohio State offers something for nearly everyone to make a meaningful difference. As a member of the Buckeye community, you are poised for an exciting future at an outstanding institution that is rich in tradition. The Ohio State University is committed to establishing a culturally and intellectually diverse environment, encouraging all members of our learning community to reach their full potential. We are responsive to dual-career families and strongly promote work-life balance to support our community members through a suite of institutionalized policies. We are an NSF Advance Institution and a member of the Ohio/Western Pennsylvania/West Virginia Higher Education Recruitment Consortium (HERC).
Ohio State’s College of Engineering and Knowlton School of Architecture strive to foster a learning culture that prepares students to be key contributors to society through their technological, professional and personal skills. Our faculty and our students thrive in an environment of new ideas and concepts that expand the understanding of science, engineering and architecture. In addition to being an innovative leader in engineering and architecture education, we endeavor to fulfill our university’s land-grant mission of advancing Ohio’s economic mobility, competitiveness and standard of living through our contributions toward technology and creativity, continuous improvement, a diverse workforce and lifelong learning. The college also is firmly committed to and a catalyst for the University’s Discovery Themes – Energy and Environment, Food Production and Security, Health and Wellness, and others.
Located in academic buildings and research centers throughout the university, Engineering Technology Service (ETS) is the foundational support for enterprise, academic and research computing systems and services for the College of Engineering (https://ets.osu.edu). Established in 2015, our newly formed organization provides a hybrid model that promotes centralized shared service offerings along with highly skilled distributed technology professionals aligned to advance the mission of the College of Engineering (https://engineering.osu.edu/strategic-plan). ETS strives to provide world-class service and support and to be leaders in the strategic use of technology at the Ohio State University.
The Systems Manager maintains and oversees day-to-day operations of Microsoft Windows-based instructional computing facilities for the Knowlton School of Architecture (KSA), and primarily provides for and supports the design, selection, development, deployment and maintenance of computer hardware and software for 400+ workstation instructional labs. This position deploys base image and application software packages using Microsoft SCCM framework, and additionally monitors system performance and coordinates maintenance and software patches. The Systems Manager identifies, analyzes and addresses problems in daily laboratory operation, monitors security of instructional labs, and serves as primary administrator for lab printing system. This position also assists with posting training materials to web for undergraduate/graduate students and manages small staff of student site monitors including interviewing and selecting student employees, identifying and arranging training, monitoring performance and providing feedback. The Systems manager will support other College of Engineering departments, centers, or units, as needed and ensures all university, federal and state mandated programs are implemented and maintained.. This position is also responsible for managing and meeting all compliance and reporting requirements of the university, college, departments, centers and/or units, as needed, and adheres to Information Technology Infrastructure Library (ITIL) best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs). Additional Information: The position may be on call or work extended hours if required.
Maintains and oversees day-to-day operations of instructional computing facilities
Provides for and supports design, selection, development, deployment and maintenance of computer hardware and software for student labs
Monitors system performance and coordinates maintenance
Manages and meets all compliance and reporting requirements of the university, college, departments, centers and/or units, as needed and ensures all university, federal and state mandated programs are implemented and maintained adheres to Information Technology Infrastructure Library (ITIL) best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs)
Designs, plans, installs, tests, debugs and patches Windows operating system and software stack for 400+ undergraduate/graduate instructional laboratory computers using Microsoft SCCM framework and third party patch management tools
Manages small staff of student site monitors including interviewing and selecting student employees, identifying and arranging training, monitoring performance and providing feedback
Assists with general IT operations of the department and supports other College of Engineering departments, centers, or units, as needed
Additional Information for Applicants::
The Ohio State University campus is located in Columbus, the capital city of Ohio. Columbus is the center of a rapidly growing and diverse metropolitan area with a population of over 1.5 million. The area offers a wide range of affordable housing, many cultural and recreational opportunities, excellent schools, and a strong economy based on government as well as service, transportation and technology industries. Additional information about the Columbus area is available at visit.osu.edu/experience.
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.
Bachelor's degree, or vocational or technical school degree or equivalent combination of education and experience; advanced knowledge of Windows operating system (Windows 7.x and above); experience with Microsoft Active Directory Group Policy; experience designing and deploying Microsoft solutions using automated tools such as Microsoft Systems Center Configuration Manager (SCCM).
Ability to lift 25 pounds, climb stairs, and have good dexterity; experience with Microsoft Systems Center Operation Manager (SCOM); experience working in and contributing to diverse environments.
Target Salary: $55,000.00 - $65,000.00 Annually
Job Category: Information Technology (IT)
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.