UW Medicine's IT Services department is looking for an outstanding Research IT Program Manager to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program – at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please visit click here.Due to the increase in volume of research IT collaborative projects being generated by the organization (e.g. Clinical Data 2 Health Center, Kidney Precision Medicine, etc.), UW Medicine has determined that a new program needs to be implemented. The Research IT Program ('RIT Program') will focus on managing the Research IT components of these large collabortive research projects. Implementing a centralized program will allow for better prioritization and coordination of necessary Research IT resources across multiple projects and entities because many of these resources are shared by all research projects. This increased coordination will help to eliminate project resource collisions between concurrent projects, to better coordinate timing of projects, and to raise awareness of all of the research project work occurring.We are seeking a Research IT Program Manager ('Program Manager') to provide leadership, development and management to the RIT Program. The role will focus on customer outreach, program strategy, development and management of implementation and support processes, program and project communication and visibility, overall management and responsibility for project execution, and managing the day-to-day workload of the Research IT resources assigned to the program.This position manages all Research IT projects and ensures project resources are utilized appropriately; compiles project status reports; coordinates project schedules; manages project meetings; identifies and resolves technical problems; identifies and analyzes system requirements; and defines project scope, requirements, and deliverables. The positions coordinates project activities and ensures all project phases are documented appropriately. This position works within a project team to support research access to large and heterogeneous clinical data to advance translational research and participates in the UW Medicine Clinical Data Repository team, as well in ITS Research IT groups.The explosion of biomedical data coupled with profound ongoing changes in the healthcare system demands that researchers, clinicians, and educators have access to the tools and data needed to advance translational science and train the next generation of healthcare providers. This position resides in the Research IT team of ITS and will be on the front line of delivering those services. In addition, this position will be in contact with sensitive patient information and must ensure that appropriate business processes and procedures are followed in accordance with local, Washington state, and US Federal compliance regulations.The Program Manager must work with closely with multiple UW Medicine and partner organization (e.g. Fred Hutchinson, Seattle Cancer Care Alliance, etc.) teams, design/build teams, user commmittees, and workgroups. The Program Manager will also work with multiple roles within these teams: principal investigators, staff, managers, and directors. The Program Manager will be focused on the software development aspect of the RIT Program and includes collaboration with other ITS teams for troubleshooting and solution development.Responsibilities include:Projects (40%)Develop project plan to capture project definition and get sign-off from project sponsor(s) and principal stakeholders.Organize work required to accomplish project's scope and objectives. Work with collaborators to estimate and assign project resources.Develop plans, as appropriate, around specific work threads.Delegate tasks with clear expectations of deliverable scope, quality and timeline constraints, as well as the tools and processes that should be used.Ensure high quality and timeliness of work produced by assigned project staff and escalate exceptions, as appropriate.Mentor assigned project staff.Monitor resource utilization and adjust resource estimates as needed.Develop resource schedule. Ensure time tracking compliance and accuracy for project. Track budget spend throughout project lifecycle.Maintain, update, and communicate project schedule throughout lifecycle.Identify and manage project changes to ensure approved scope boundaries are observed and any deviations go through the change management process per ITS Policy.Analyze risks and opportunities.Monitor project progress and handle any issues that arise.Serve as the primary point of contact and final point of escalation for issues and communicate project status to all stakeholders.Create and maintain comprehensive project documentation, plans and reports.Ensure standards and requirements are met through conducting quality assurance tests.Demonstrate strong understanding of the federal and institutional regulations and policies governing clinical research (e.g., JCAHO, FDA, ICH, GCP, OHRP, IRB, and NIH).Review of grant proposals and research budgets to ensure technology costs related to proposed solutions are included/requested.Review progress of Research IT projects to ensure budget maintenance, contract compliance, SLA achievement, and compliance with institutional, local, state, and federal regulations.Communication/Planning (35%)Provide regular status of current efforts, achieved milestones, and current risks and issues in month-end status reports and customized for multiple meeting forums, as appropriate.Actively manage user relationships to analyze, plan, prioritize and follow up project work.Responsible for ensuring requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.Create and maintain a service-oriented relationship with customers. Expected communications include: setting expectations for scope, schedule, and effort for defined projectssetting priorities for requests reporting status of current effortsidentifying issues and potential solutionsestablishing appropriate timelines/schedules for problem resolution and service deliveryDevelop effective communication strategies.Manage internal/external communications (memos, newsletters, etc.)Draft content team website.Organize initiatives, plan events, and ffoster relationships with advocates and key contacts. Exercise technical and organizational leadership to initiate, carry out and complete successful development and maintenance projects.Exercise initiative, follow-up, and effective prioritization in performing and coordinating tasks.Leadership (25%)Supervise and manage a team of technical analysts to design, develop, implement, and support RIT projects.Identify staffing requirements including: staff planning, recruitment, retention, training, coaching, supervision, evaluation, and, if necessary, performance improvement plans.Emphasize enterprise and ITS' vision and guiding principles to all staff.Participate in the preparation of RIT Program budgets and expenses.Communicate ITS' and UW Medicine policy to the staff.Provide functional and technical expertise to staff.Establish and maintain technical and functional standards.Resource Management:Identify and recommend appropriate staff and material resources for projects Assign resources for analysis and active projectsMonitor resource requirements across project activities and make adjustments, as neededFacilitate appropriate participation by Subject Matter Experts (SME) in project activitiesManage operations and track to approved budgetMay supervise contractorsPromote an environment that is attractive to the IT employee and that facilitates the recruitment and retention of professional, technical, and support staff; includes, but is not limited to, staff development, recognition, motivation, communications.Build, grow, and support positive team culture; model leadership and teamwork.Provide input, as requested, on team members' performance for inclusion in personnel evaluations.What you'll bring to the table: (minimum requirements) Bachelor's degree in Business Administration, Information Technology, Healthcare Informatics or related field or equivalent combination of education/experience.6+ years experience must include the following:3+ years' experience managing, coaching, and developing professional staff.Demonstrated healthcare industry experience or research IT experience.Demonstrated understanding of SDLC methodology.Leading workstreams for IT system/functionality and development project implementations.Demonstrated experience with project or program management, including leading cross-functional teams.Experience working with project budgets.Experience communicating and working across clinical and operational groups that include both senior leadership and staff.Demonstrated experience with Microsoft products including Office, Visio, and/or Project.The successful candidate will also possess:Experience working in dynamic, creative teams.Proven ability to work effectively both independently and in a team based environment. Excellent analytical and problem-solving skills.Demonstrated willingness to be flexible and adaptable to changing priorities. Strong multi-tasking and organizational skills. Ability to rapidly learn and apply new technologies and skills.Excellent communication skills (e.g. verbal, written, and presentation skills) with the ability to communicate with highly technical and non-technical customers, as well as a broad range of users from Medical Directors and CFOs to Technicians.Ideally, you'll also have: (desired skills and experience)1+ years' experience in leading enterprise level projects. Project management certification.Experience with healthcare and/or clinical data; knowledge of hospital operations and clinical procedures.Experience with research projects/research administration. Understanding of HIPAA regulations and/or Human Subjects regulations for clinical research.Experience with IT applications and systems in a healthcare setting.Experience with clinical data for application to medical research.What are some of the other tidbits that you might want to know?Daily response to customer demands and imposed deadlines is required. Requires participation in on-call rotation for application/system support.Requires the ability to travel to off-site locations to meet time-sensitive customer needs, including Harborview Medical Center, University of Washington Medical Center and Seattle Cancer Care Alliance.Ability to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
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