Salary commensurate with education and experience.
1st Shift (Days)
UW Medicine's IT Services department is looking for an outstanding Interfaces & Data Integration Manager to join the team! Are you a manager who has gravitated towards the area of Information Exchange (Interfaces, Integration and Interoperability)? Do you truly understand how to develop the best teams, processes, tools, and methods to exchange data across a multi-site health care facility? You may have already demonstrated your interest in creating roadmaps for interoperability so...if this sounds like intriguing, we'd love to speak with you!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
What will you be doing? In short, you'll build your teams and work closely with partners to ensure the successful flow of data throughout the organization and with external entities. Working with leaders in the organization to design systems that work seamlessly will be a major focus for you and your teams. This position is at the heart of data integration with both internal and external networks. Our application environment includes multiple EHR systems, departmental systems, interfaces and clinical data repositories. This position will keep you on your toes!
And now for some of the "official" language:
The Interfaces and Data Integration Manager is responsible for providing direction, management, program development and administration for the UW Medicine's Interface, Data Integration and Interoperability strategy. This includes the strategic and tactical planning, architectural design, capabilities development, implementation, and quality assurance for interfaces, data integration, and interoperability for all critical applications, ancillary systems, and other applications. This position will supervise architects, business analysts, developers, software engineers, and third-party consultants (when they are assigned to the Interfaces and Data Integration team), as well as work with a number of matrixed project managers, analysts, and developers from other teams and/or contract employees as determined by need. This position will coordinate all project development throughout UW Medicine involving interfaces, data integration, and interoperability technology initiatives. Working relationships must also be established and productively maintained with key UW Medicine department leaders and group managers within IT Services.
Ability to lead, organize, and positively influence information technology professionals is a critical success factor. This position will periodically take responsibility for the project management of specific team projects or initiatives as well as producing requirements and functional specifications, developing project plans, managing project teams, mitigating risks, and resolving issues.
The application environment within UW Medicine includes multiple electronic health record systems, ancillary applications, departmental systems, interfaces, and clinical data repositories. An understanding of the interfaces and data integration with core EHR systems such as EpicCare and Cerner is critical to the success of the Interfaces and Data Integration Manager.
This position exercises substantial direction, independent judgment, and decision-making authority in applying the responsibilities called for. Responsibilities are carried out at a high level of technical expertise. Advice and counsel to ITS leadership, project managers, and staff for project planning and execution occurs frequently.
UW Medicine relies on enterprise-wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems much be available on a 24/7 basis in order to allow Physicians, Nursing, and all other clinical staff access to vital patient information and clinical workflows. If the systems are not available, the potential for adverse impact to patient care or life as well as lost revenue are very real.
Manage and Lead Team (30%)
Supervise and direct team of ITS professionals to design, develop, implement, and support application interfaces that meet user requirements and are customer-service oriented.
Develop staff to achieve their own professional, organizational, and personal development goals.
Identify staffing requirements, including staff planning, recruitment, retention, training, coaching, supervision, evaluation, and performance improvement.
Communicate ITS and UW Medicine policies to team.
Build, grow, and support positive team culture; model leadership and teamwork.
Identify and recommend appropriate staff and resources for projects.
Assign resources for analysis and active projects.
Monitor resource requirements across project activities and make adjustments, as needed.
Manage operations and track to approved budget.
May supervise contractors.
Systems Operation Management (30%)
Ensure production systems operate accurately, reliably, and efficiently Research and analyze system performance and plan improvement measures. Work closely with staff to analyze problems and implement solutions.
Review, execute on, and monitor progress for all vendor recommendations.
Sequence all vendor assessment recommendations; create and maintain roadmap for tasks.
Monitor Severity 1 and 2 tickets to ensure appropriate response time.
Ensure proper monitoring of system availability and performance and report associated metrics to ITS Leadership.
Establish and manage on-call staffing for 24/7 systems support.
Customer Relationship Management (20%)
Create and maintain a service-oriented relationship with customers.
Actively manage user relationships to analyze, plan, prioritize, and follow-up on project work and requests.
Build strong, collaborative relationships with other IT Services managers; participate in Project Intake, Enterprise Change Control, project work meetings, and other related activities.
Develop a strong working relationship with technical staff within ITS.
Participate in planning and budgeting process with ITS leadership to include identifying strategic goals and prioritizing needs.
Work with ITS leadership to build business cases for significant system improvements or replacement.
Develop strategy, budget, and roadmap in conjunction with ITS leadership teams.
Sequence action items from vendor assessment and provide budget input for successfully executing on plan.
Develop and report appropriate metrics for measuring progress, backlogs, workloads, staffing, and other project resources.
Vendor Management (5%)
Primary contact for vendor systems maintenance, support, and stability.
Provide oversight to vendor resources assigned to production work including project work and issue resolution.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Information Technology, Computer Science, Management Information Systems or related discipline or equivalent combination of education/experience.
10+ years experience must include the following:
5+ years' experience that includes the following:
Direct responsibility for leading teams supporting large-scale enterprise customers, both internal and external.
Experience developing appropriate systems and metrics for measuring progress, backlogs, workloads, staffing, and other project resources.
Knowledge of interface, data integration, data exchange, and interoperability engines, products, and tools.
Experience managing multi-disciplinary teams of 5 or more people.
Experience managing technology teams in performance turnaround situations.
Demonstrated leadership experience working with multiple, diverse stakeholders in a complex project environment.
Experience establishing analysis, systems design, programming, and quality standards.
Demonstrated ability to manage issue resolution.
Ideally, you'll also have: (desired skills and experience)
Healthcare industry experience.
Successful candidates will also have/be:
Excellent oral and written communication skills.
Ability to synthesize operational and analytical data and literature, and provide verbal input into solid system design.
Well organized, detail oriented with ability to successfully multi-task.
Knowledge of database structures, data definitions and data relationships.
Strong interpersonal and communication skills and customer service principles with a history of deliverying high quality products on time.
Demonstrated ability to work with and facilitate multidisciplinary work groups.
CONDITION OF EMPLOYMENT:
What are some of the other tidbits that you might want to know?
The technical environment is highly complex and vital to the success of the UW Medicine mission.
Daily response to customer demands within imposed deadlines is required.
The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
Requires the ability to efficiently travel to off-site locations to meet time-sensitive customer needs.
Generally work is during daytime hours, but evening and or night time work occasionally is required to support projects, particularly during implementation.
This posting may not include the complete description for the role.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.