This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
1st Shift (Days)
Monday - Friday, 9:00 AM - 1:00 PM
As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Harborview Family Medicine Clinic has an outstanding opportunity for a part time 50% FTE day shift Patient Services Specialist 1-Trainee or 2 (PSS). The PSS will perform scheduling and customer service duties for patients at the Family Medicine Clinic.
General PSS Duties include:
-Greeting of patients and families. -Ensure positive and professional first impression of the clinic. -Maintaining pleasant atmosphere of waiting areas. -Coordinating clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information. -Advocating for the patient/family by locating appropriate staff to address concerns. -Providing telephone screening of patient medical problems and severity of condition. -Triaging patient telephone calls to clinical staff by determining the nature of the issue and initiating emergency procedure if and when necessary. -Demonstrating proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization -Performing cashiering duties for patient co-payments, when appropriate.
CUSTOMER SERVICE AND TEAM BEHAVIORS: Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. Greet patient and family with a smile; communicate pleasantly and in manner that optimize patient privacy. Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. Appropriately direct patients and others to other departments across the medical center. Act promptly and effectively during an emergency situation. Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness. Demonstrate support for clinic and divisional policies and procedures. Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines. Arrange for patient transportation to outside facilities; request patient transportation within facility and escort patients to various treatment areas (if needed).
APPOINTING: Schedule appointments for patients, and order interpreter when appropriate. Serve as point of contact for patient financial registration. Verify accuracy of patient information and assign appropriate payor plans. Perform basic financial eligibility screening, verify patient's health plan & primary care provider, and follow managed care protocols. Complete Medicare as a Secondary Payor form and obtain necessary signatures for consents. Process paperwork for patient check-in and check-out.
OFFICE TASKS: Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers. Maintain and use supplies and equipment in a cost-effective manner. Respond to inquiries by the appropriate route (telephone, fax, or email) and route to the appropriate individual.
The PSS may be expected to utilize the following software: Word, Excel, PowerPoint, Visio, Mindscape, EPIC, and referrals within EPIC.
Performs other related duties as required.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.