Salary commensurate with education and experience.
1st Shift (Days)
UW Medicine's IT Services department is looking for an outstanding Clinical Informatics Analyst to join the team! This particular position will primarily focus on Cerner's ORCA application.
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
What will you be doing? In short, you'll work closely with other IT teams and clinical customers in support of implementations large and small. You will provide a cross-functional, knowledgeable perspective regarding EHR applications and workflows, primarily focused on our Cerner based system, ORCA. You'll use your understanding of multiple EHR systems, departmental systems, interfaces and clinical data repositories and how they integrate with ORCA on a regular basis.
And now for the official description.
The Clinical Informatics Analyst serves as a clinical informatics expert with strong operational knowledge for Electronic Health Records (EHR) and adjunct applications, integrating clinical practice and technology into clinical workflows that support safe and efficient patient care. The Clinical Informatics Analyst is knowledgeable regarding all aspects of EHR and adjunct applications functions, features, and usability, serving as a skilled resource in support of staff and providers. The Clinical Informatics Analyst is a consulting liaison between end users, clinical application analysts, application developers, EHR curriculum designers, and technical staff. The Clinical Informatics Analyst has a key role in the operational readiness and clinical adoption of EHR and adjunct applications, as well as applications downtime management and recovery.
The Clinical Informatics Analyst uses standardized tools to document current and future state clinician workflows, and uses clinical workflow and EHR expertise to guide staff and providers on EHR and adjunct device best practice uses; relays clinical workflow scenarios to curriculum designers, and recommends support approaches for new EHR applications and enhancement implementations. The Clinical Informatics analyst is also responsible for area focused practice sessions and specialty workflow development.
The Clinical Informatics Analyst independently or in conjunction with Clinical Application Analysts, executes test scripts for new applications, enhancements, upgrades and smoke tests. In evaluating application and adjunct device usability and functionality, the Clinical Informatics Analyst provides feedback to Clinical Application Analysts, application developers, vendors, and technical staff.
The Clinical Informatics Analyst uses discerning, critical thinking skills to troubleshoot EHR application and adjunct technology issues across healthcare team member workflows; to analyze data for performance metrics and application usage; to evaluate current and future state clinician workflows; and to analyze the operational impact of enhancements or processes to ensure maximum usability in clinical care environments. The Clinical Informatics Analyst will identify and recommend opportunities to standardize complimentary core clinician workflows and designs across EHRs as they participate in project or enhancement activities.
The Clinical Informatics Analyst has a working knowledge of application maintenance administration and participates in Information Technology Services Change Control activities.
The Clinical Informatics Analyst participates in ongoing and implementation of end user support activities, using change management principles to assist staff and providers transition from current to new automated practices.UW Medicine utilizes multiple vendor-packaged and UW Medicine EHR applications across multiple care settings and healthcare teams. The Clinical Informatics Analyst will demonstrate primary expertise in one EHR but must also maintain working knowledge of the other EHR to leverage appropriate transitions of care processes and provide support expertise.
The Clinical Informatics Analyst actively participates to improve the quality of safe patient care via compliance with multiple regulatory requirements across multiple EHR applications.
The Clinical Informatics Analyst must manage multiple priorities in a fast paced environment across assigned UW Medicine entities, and be able to clearly communicate complex concepts and processes orally and in writing.
The Clinical Informatics Analyst brings clinical expertise and knowledge of patient care, operational processes, and EHRs to facilitate or lead: clinical adoption, change management, application integration with workflow localization, workflow design, user support, policy and procedure development, metrics and benefits realization, quality and safety, implementation and evaluation related to, and of, the UW Medicine Electronic Medical Record (EMR), across UW Medicine.
Responsibilities include: Clinical Adoption, Communication and Learning Activities (35%)
Develop, implement, and participate in clinical adoption programs at individual facilities and at the enterprise level, including principles of usability.
Apply change management principles during all EHR implementation phases to assist staff in transitioning from current to automated systems processes.
Conduct basic and advanced EHR skills review and process demonstrations in clinical work areas to maximize clinician use of EHR applications and adjunct technologies, to reinforce established best practices, and to provide basic and advanced skills and tips to users.
Liaison with appropriate team members to ensure operational readiness for implementations and enhancements.
Facilitate expert user group meetings per established charters.
Clearly and concisely document EHR issues, enhancements, and best practice reminders either independently or in conjunction with other team members.
Provide operations and clinician workflow/ informatics expertise to curriculum designers, assisting them in identify training needs, functional competencies, and content emphasis for EHR course offerings.
Recommend materials and course content to curriculum design team for new applications, and suggest changes to existing curriculum based on support trends and end user feedback.
Assist with logistics planning and execution of logistics for EHR implementations and post implementation support.
Develop and maintain EHR specific end user documentation and policies and procedures.
Evaluate the impact of non-EHR applications on EHR workflows.
Assist education team with obtaining data required for facility specific training needs analysis.
Proctor EHR Instructor-led classes.
Infrequently, may teach EHR classes.
Review project communication strategies and materials.
Work with ITS PMO project managers and technical teams on assigned projects and report project status, updates and other pertinent information to team members and CIS leadership.
Liaison and facilitate understanding between end users, clinical analysts, application developers and technical teams.
Provide timely updates to regarding changes to applications and processes within predefined communication strategies.
May provide EHR online assistance to surveyors during regulatory visits.
Analyze and document current and future state workflows and operational processes for multidisciplinary healthcare provider activities.
Evaluate the impact of new applications and enhancements on end-user, clinical, and departmental workflows. Report findings and recommend process or workflow changes.
Collaborate with other project team members in developing key deliverables for projects and major enhancements.
Analyze, evaluate and report results of both formal and informal EMR usability evaluations and report findings to clinical application analysts.
Participate in clinical application design reviews and provide feedback based on knowledge of clinician practices and workflows.
Provide input on the prioritization of enhancement requests based on issue trends, clinical workflow knowledge and operational needs.
Participate in enterprise workgroups that establish enterprise standards for application design, functionality and policies and procedures.
Participate in evaluating ergonomic and device requirements, providing input on ease of use, utility, appropriateness, and on device placement to support safe and efficient clinician workflow.
Execute application test scripts to identify functional errors, evaluate application changes for usability, performance and adherence to standards. Assess and document findings, reporting test results through standard processes.
Participate in the evaluation of potential vendor solutions.
Participate in the prioritization of enhancement requests in conjunction with other team members and as advised by clinical leadership.
Identify and act on data generated from the EHRs to improve clinician use of the applications.
End User Support (30%)
Provide onsite and remote EHR and associated technologies support, to staff and providers during business hours and on an off-hours rotating schedule; for application implementations; and scheduled and unscheduled application downtimes.
Review, resolve, and follow up on end user EHR questions and issues logged in the Help Ticket queue.
Troubleshoot application errors, issues and trends using standardized documentation and monitoring tools in collaboration with Clinical Application and Application and Support Analysts. Suggest support solutions as appropriate.
As part of support activities, demonstrate the ability to understand and relay to staff and providers complex information systems concepts that relate to their workflows.
Create and maintain department and end user policies and procedures related to EHR implementation, best practices, ongoing use of EHR, operations, EHR downtime and recovery management, and department/end user downtime procedures.
Develop and maintain ongoing operational and implementation support plans.
Manage, maintain, implement and execute EHR downtime and recovery processes, communications, and policy and procedures.
Collaborate with the UW Medicine IT Services Help Desk to provide efficient and responsive support to the end user community.
Develop and document new functionality impact assessments and recommend support strategies.
Participate in the development of Service Level support agreements.
Participate in standing committees as a representative of EHR application functionality.
Manage and Perform Project Tasks (5%)
Track detailed status of assigned tasks, successfully completing project task assignments by defined due dates.
Report progress on assigned tasks to project manager, escalating as appropriate.
Develop and update project documentation, including status reports.
Act as backup for other team members and functions as needed.
Other duties as assigned.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Health Information Management, Computer Science or clinically oriented health field or equivalent combination of education/experience.
3+ years' experience must include:
3+ years recent clinical and operational experience working in an acute or ambulatory care setting.
1+ years recent experience designing, writing specifications, configuring, training or implementing clinical applications and/or 1+ years recent experience in AT LEAST 2 of the following: EHR Super/Expert User, assigned support for go-lives/implementations, training/mentoring colleagues in use of the EHR or ancillary clinical applications, Subject Matter Expert (SME) participant in EHR design sessions, SME participant in workflow evaluation or other EHR-related committee work.
Ability to synthesize operational data, literature and verbal input into appropriate policy and procedure.
Excellent interpersonal, oral and written communication skills.
Well organized, detail oriented.
Ability to visualize global perspective.
Proficiency using desktop computer and MS Office applications, including Excel, Word and SharePoint.
Strong customer service principles.
Interest and aptitude in information technology.
Ability to combine technical aptitude and strong interpersonal skills to affect acceptance of change in clinical end users.
Ideally, you'll also have: (desired skills and experience)
Master's degree in Informatics, clinical or other related field of study.
Strongly prefer experience implementing or supporting an electronic medical records systems, provider order entry and/or clinical repository applications.
3-5+ years clinical operational experience and familiarity with UW Medicine patient care operations.
Working knowledge and understanding of operational issues in acute and inpatient settings.
Demonstrated ability to work with and facilitate multidisciplinary clinician groups as part of a clinical information system support team.
Training experience which includes evaluating staff competency in the use of the system, use of equipment, and integration of the applications into the provider workflow.
Demonstrated ability to successfully manage complex projects.
CONDITION OF EMPLOYMENT:
What are some of the other tidbits that you might want to know?
Fast-paced professional office environment.
Generally daytime hours, but evening, night, and week-end hours may be required to support projects, particularly during implementation periods.
May be required to work off-hours and weekends.
On call coverage (7x24) on a rotational basis is required.
Must have personal transportation for on and off-hours quick commuting to multiple facilities, including (but not limited to) Harborview Medical Center, University of Washington Medical Center, Northwest Hospital, and Seattle Cancer Care Alliance.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals.
UW Medicine's Information Technology (IT) Services department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). We are responsible for ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.