This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
1st Shift (Days)
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Harborview is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. Harborview received the prestigious 2007 Foster G. McGaw Prize for Excellence in Community Service, one of the most esteemed honors of excellence in community service in healthcare.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The Harborview Cardiology Department has an outstanding opportunity for a FULL-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Day Shifts). The Patient Services Specialist (PSS) provides high-level staff support for the department, performs and compiles operational reports, and maintain spreadsheets and database files. Additionally, the person in this role will perform and maintain complex scheduling tasks. This person will also meet and greet all patients and families.
Under general direction from department manager, the PSS will independently provide support services, including:
Process incoming referrals, schedule patient appointments.
Obtain and verify demographic and financial information through pre-registration process.
Perform patient registration by obtaining consent for medical care and financial agreement.
Process patient paperwork.
Coordinate care with other services.
Triage patient telephone calls to clinical staff, and provide information about services.
Determine eligibility for care and assign appropriate payer plans.
Verify insurance coverage and obtain authorizations.
Complete Medicare as a Secondary Payer form.
Document comments for financial file and obtain necessary signatures for consents.
Collect co-payment or other patient liabilities.
Respond to patient questions and provide directions to specified areas within Harborview, such as clinics, units, ancillary and support departments, and parking and eating facilities.
Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources.
Communicate various types of information to patients, referral agencies, departments, physicians, and the community such as financial arrangements for special programs and experimental protocols, hospital charge estimates, insurance coverage, and billing procedures.
Assist patients and families with telephone calls, maintaining confidentiality of patient information.
Provide telephone screening of patient medical problem and severity of condition.
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling.
Complete required documentation.
Enter appointment information in online appointment system
Maintain schedule by entering canceled and rescheduled appointments.
Coordinate the assignment of hospital beds based on diagnosis, medical service, and other patient care needs; maintain records of inpatient locations.
Complete admissions, transfers, and discharges from nursing units via an online system; balance the 24-hour hospital census and complete census report.
Assign patient hospital number, initiate and coordinate patient medical records, and coordinate patient referrals from internal and external sources ensuring all necessary information is obtained.
Assist patients in completing various documents such as insurance forms and other patient paperwork.
Facilitate patient check-in and check-out including all necessary patient paperwork which may include charge documents.
Prepare patient identification armband, verify patient identity and place band on patient, make embossed identification plate and imprint on documents and forms.
Coordinate obtaining interpreters for patients.
Process and reconcile charge documents, ensuring accuracy; investigate and correct rejected charges
Arrange for patient transportation to outside facilities, request patient transportation within facility, and escort patients to various treatment areas.
Transcribe, verify, and follow up on written physician orders.
Process patient care orders such as completed requisition for exams or equipment.
Perform general clerical duties such as: answering and screening telephone calls; processing and distributing mail; assembling and sending information to patients; inventorying, ordering, and stocking supplies; and maintaining record of ordered services.
Secure and release patient valuables and belongings.
Document inquiries and searches for calls such as law enforcement agencies, medics, telephone, and reverse directories.
Assist in orienting and training new staff.
Perform related duties as required.
Competitive candidates will possess the following qualities and skills:
Effective verbal and written communication skills.
Strong customer focus.
Ability to organize and manage multiple projects.
Strong coordination and organizational skills.
Resourcefulness in problem-solving.
Ability to take and follow through with delegated tasks and be accountable.
Inherent to success in this position is the ability to serve a diverse clientele in a fast-paced environment.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.