The Sr. Director, Emergency Services, provides leadership, direction, and administration for the Emergency Department (ED) and affiliated areas. Areas of responsibility include LeBonheur ED, Germantown LeBonheur ED, Fastrack, Transfer Center, PediFlight and Transport. Position scope will meet senior director budget and FTE requirements. The incumbent directs all services within area of responsibility, including nursing, and ensures effective utilization of personnel, equipment, and supplies. Manages physician relations and maintains growth and development for staff of assigned areas. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Key Job Responsibilities:
Directs and manages the ED’s continuous effective operation, quality improvement activities, and integration into the overall mission.
Develops strategies and outcomes that are geared to meet or exceed the patient’s experience.
Develops and implements a participatory long-range strategic planning process for the areas under the direction of this position.
Provides direct oversight and leadership in the development of evidence-based standardization of clinical processes and standards for areas of responsibility.
Ensures that patient and family centered initiatives are met.
Develops innovative solutions to successfully achieve desired outcomes; builds and leads a culture of innovative service delivery.
Monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment.
Prepares budgets and demonstrates fiscal accountability for department resources including human resources, equipment, supplies, contracted services, and physician services. Ensures the assigned areas of responsibility achieve outcomes within allocated resources.
Establishes and defines the metrics that will be used to determine success and drive decisions for emergency services.
Ensures operational excellence and delivery of quality services in accordance with applicable policies, procedures, and professional standards. Develops standards of care based on professional practice standards.
Maintains departmental compliance with legal, regulatory, and recommended standards of governing bodies.
Monitors trends and developments in assigned areas. Participates in the development and implementation of new programs, services, and procedures.
Promotes effective working relations and works effectively with other departments to facilitate achievement of goals and objectives.
Establishes and maintains effective communications and collaboration with administrators, Medical Directors, and physicians, staff and other hospital personnel.
Develops a strong reputation for the department that supports recruitment/retention of clinicians and physician specialists.
Fosters academic partnerships and strives to align the academic mission with the emergency department service lines.
Possesses an exceptional understanding of ED standards, processes, patient flow, patient care coordination, and physician relationships.
Strong professional, organizational, interpersonal skills and creative leadership in working with all levels of the organization, as well as patients and their families.
Ability to manage multiple priorites, organize tasks, and maintain control of work flow.
Demonstrates a clear understanding of regulations applicable to patient care in the assigned areas.
Skill in negotiation and conflict resolution.
Experience in strategic planning and the preparation, implementation and monitoring of large operating budgets.
Sound judgment sufficient to ensure the integrity of clinical operations and to provide exemplary leadership in the development of teamwork among clinic staff, as well as in setting performance and motivational standards for Associates.
Le Bonheur Children’s Hospital is a Magnet Recognized, not-for-profit, comprehensive, regional medical center providing 255 patient beds and 45 medical subspecialties located in Memphis, TN. At Le Bonheur, more than 2,000 specially trained staff and Associates provide exceptional care to the children of the region and beyond. Each year, Le Bonheur treats more than 135,000 children – the majority o...f them under five years of age. Although children come to Le Bonheur from all 50 states and many countries, most patients come from a six-state referral area.
The Pediatric Intensive Care Unit at Le Bonheur provides lifesaving care to almost 2,000 children each year. Le Bonheur’s services include the Neonatal Intensive Care Unit (NICU), the Pediatric Intensive Care Unit (PICU), the Intermediate Care Unit (IMCU), a comprehensive Neuroscience Institute, a Brain Tumor program, a Cardiac Institute that includes Cardiothoracic Surgery, Orthopedics, Pediatric Surgery, an Emergency Department, Anesthesiology, Rehabilitation Services, Pedi-Flite and a Child Life Department.