Transport and Dispatch Manager (VUMC Patient Flow)
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity â of culture, thinking, learning and leading â is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advance health and wellness through preeminent programs in patient care, education, and research.
The Patient Flow Center manages the transfer of patients into Vanderbilt University Hospital and all bed capacity of the adult enterprise. This includes interfacing with the emergency department and inpatient units to expedite flow of patients through the Vanderbilt system. The Patient Flow Center is comprised of the following departments: Administrative Coordinators, Admission Coordinators, Bed Management, Decedent Affairs, Patient Transport, and the VUH Transfer Center.
JOB SUMMARY: Responsible for day to day management of VUMC's Patient Transport and Dispatching Center operation. Maintain accountability for excellent department performance resulting in high customer satisfaction, and ensure that services provided is customer focused, efficient, and cost effective.
Hiring and training of all staff.
Follows principles of targeted selection in selecting new employees and supervisors.
Participates in the development and implementation of new employee orientation.
Conducts ongoing inservice training program for staff.
Comply with human resources policies and procedures. Strive for a competent and satisfied employee group by proper staffing, completing timely performance appraisals, ongoing training, development and mentoring staff, and maintaining confidentiality. Hire, coach, train, discipline and terminate staff as needed.
Maintain employee records and track training in training manual. Plan and schedule monthly department meetings and an in-service.
Manage the web-based automated dispatch program.
Responsible for the efficient transport of patients throughout the medical center based on data gleaned from the program.
Educates all patient care managers and on proper use of the program, and how to use the data to control costs and usage.
Trains and monitors transport staff on proper use of hand-held devices and accurate data collection.
Works with patient care managers to establish par levels, service expectations, and benchmarks.
Meet regularly with department customers and facility administration. Use computer system to report departmental performance. Perform immediate excellent service recovery.
Ensure proper use and maintenance of communication equipment, computer hardware and software, and patient transport equipment.
Report quality and quantity of work produced daily, as well as problems and solutions.
Monitors flow and quality of work to assure timely completion of workload and standards are maintained through the use of reporting systems.
Prepares and maintains a variety of departmental records and reports per standards.
Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies.
Assigns work as required.
Monitors work performance and prepares reviews and/or evaluations for assigned personnel, as well as corrective action reports when necessary.
Manage day to day operations of the department.
Assists in review and evaluation of existing programs, services, policies and procedures. Recommends and implements new and/or modified programs, services and policies and procedures.
Meets with Department Managers to coordinate and communicate departmental programs, services, and policies and procedures.
Resolves complaints and addresses personnel issues as required.
Makes frequent rounds of the facility to inspect linen distribution operations.
Accountable for budget performance.
Responsible for customer and staff satisfaction.
Meet compliance hospital standards including safety, policy and procedures, and all requirements of regulatory and accrediting agencies.
Develop and maintain systems for organizing work and information. Actively explore ways to improve quality of input and output of work. Effectively use TDSS computerized system and benchmark reports as necessary.
Establish and maintain effective working relationships with the customers and staff to ensure high customer satisfaction.
Attend and participate in all department and facility in-services, orientations, functions, and other meetings as required. Participate in hospital committees and patient care teams to improve quality, satisfaction, and safety.
Participate in planning and budgeting for department. Operate within budget by monitoring and controlling expenses, including capital expenses.
In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University Medical Center provides its faculty and staff members with a benefits package that is comprehensive and flexible. Components for benefits-eligible employees include:
Accidental Death & Dismemberment (AD&D)
Flexible Spending Accounts (FSAs)
Bachelor's Degree (or equivalent experience) and 5 years experience
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
Â· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Â· Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Â· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
Â· The Leapfrog Group: grade "A" in Hospital Safety Score
Â· National Institutes of Health: among the top 10 grant awardees for medical research in the US
Â· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
Â· Nashville Business Journal: Middle Tennessee's healthiest employer
Â· American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.