The Financial Aid Office aims to offer the highest level of customer service while providing a positive, supportive work environment with an emphasis on teamwork. The Assistant Director will manage a caseload of MD and Masters Students, (including need analysis, award packaging, debt counseling and presentations/sessions to MD/Masters students on loan repayment, entrance counseling, financial literacy, and revisit).
Manage centralized loan processing, loan adjustment, and cash disbursement systems for the HMS programs. For these areas of responsibility, review office policies and procedures on a regular basis for potential improvement. Guide and monitor the work of other staff members to ensure timely and accurate processing and delivery of financial aid. Ensure program compliance with federal and institutional regulations governing loan processing, cash disbursement, and cash management.
Direct the Medical School's participation in the federally-mandated entrance and exit interview processes.
Coordinate student status change processing with Registrar's Office.
Serve as liaison to lenders, guarantee agencies, the U.S. Department of Education, other medical schools, and professional organizations regarding loan programming, processing, and debt management.
Oversee day-to-day operations of the office reception area, including phone/front desk coverage; student and temporary staffing; and office presentation (bulletin boards, administrative notices, front desk materials, etc.) to ensure a high level of customer service.
Monitor and update all web publications regarding loan programs, consumer debt and debt management, credit scoring, cash disbursement, special student status, leave of absence, and withdrawal.
Develop and provide training, both formal and informal, on relevant regulations, new technology or new procedures within main areas of responsibility to the entire financial aid staff.
Manage and allocate the disbursement of awards from multiple Harvard Medical School Loan funds.
Research, review, and in conjunction with the Director, interpret and apply complex federal regulation issues and changes, staying current with regulations, literature, and overall trends. Attend relevant conferences and bring new information back to the office to share with staff members and students.
Serve on Financial Aid Committee.
Represent Harvard Medical School at university-wide Financial Aid Administrators monthly meetings. Collaborate with colleagues around the University to ensure efficient operations.
Within all areas of responsibility, assist the Director in ensuring that the Student Financial Services operates as part of a dynamic and interdependent system of student service professionals to consistently evaluate and improve the quality of service HMS provides to its student community.
Collaborate closely with Director to develop and maintain debt management and financial education initiatives for HMS students. Participate in developing University-wide financial education initiatives.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
The Harvard Medical School is not able to provide visa sponsorship for this position.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree required. Five or more years of related experience preferably as a financial aid professional to include counseling needs analysis and data management experience managing budgets.
Strong technological leaning to include technical project management on the business side and strong comfort working with relational databases. Strong counseling skills both one-on-one and in group settings; superb written, oral and presentation skills. Broad technological proficiencies including function-specific tools. Powerfaids and Peoplesoft experience, excellent organizational skills, stay current with emerging technologies, trends, policies and regulations in the field.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 48100BR
About Harvard University Medical School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.